Javier Martinez Montalvo

Oversee operational and repair processes, ensuring exceptional customer experience.

- Serve as a subject matter expert in mobile electronics, providing technical advice and support to clients and employees.

- Drive customer satisfaction through relationship building, effective problem-solving, and proactive communication.

- Manage sales floor employee coaching and development on mobile electronics

- Coordinate Autotech scheduling, labor, and capacity to optimize workflow and productivity.

- Install and troubleshoot mobile electronic solutions, ensuring compatibility with various vehicle makes and models.

-install various electronics in vehicles to enhance the customer experience. Multimedia indash video screens, amplifiers, speakers, alarms , dash cameras and custom work when needed.

-provide customers with a full demo and training on their new equipment.

• Spearheaded installation and setup of Canon MFD printers across all University of Miami locations including all medical offices, consistently achieving a high throughput of 10-18 devices per day.
• Configured devices with UM network settings and installed print drivers, collaborating closely with the UM IT department to resolve network issues efficiently.
• fleet maintenance through out the day, managing a queue of service calls and providing service to devices that required it

• Performed installations of complex mobile electronic systems, including in-dash navigation, audio components, and aftermarket enhancements, achieving minimal rework and high customer satisfaction.
• Managed scheduling and client appointments, leveraging Sales Excellence techniques to enhance customer purchasing experiences.