Javier Mendoza
Clifton,NJ
Summary
Highly motivated and analytical Director of Operations with a strong business acumen and technical skills. Thrilled about joining a team that values change management and continuous improvement. Confident in my ability to enhance Partner operation and administration, driving positive outcomes for Sales & Partnerships. Eagerly anticipate partnering and consulting with Sales Leaders, Finance, and Automation teams to provide valuable insights for strategic decision-making.
Overview
13
13
years of professional experience
Work History
Director Of Operations
Bayada Home Health Care
Elizabeth, NJ
05.2020 - Current
- Managed and oversaw a field and office staff team of 175 team members with a $10 million annual revenue.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of task.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Operations Manager
MHA/Navigator GPO
Florham Park, NJ
09.2016 - 05.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Along with our Data Team, developed new KPI tools that provided transparency into actual contracted sales growth, resulting in $5 million of annual missed sales found.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded the implementation of a Salesforce ticketing system across multiple departments, resulting in a 30% reduction in the member onboarding process.
- Collaborated with project associates to create and manage detailed project plans surrounding business growth areas and communicate status to Operations senior leadership team.
Operations Manager
Rx Review Services
East Hanover, NJ
06.2011 - 01.2017
- Managed a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing savings.
- Managed the project associate team to achieve optimal performance and meet deadlines for delivering our new client portal.
- Developed and executed implementation strategy for company's inaugural remote client in SCL Health Systems, resulting in acquisition of 20 new accounts generating sales revenue of $15 million.
- With my leadership role on the Implementation Team at Advocate Health Care, secured 15 new clients and generated $10.5 million in sales revenue.
- Enhanced client reimbursement by 100's of thousands via successful CRM system implementation.
- Streamlined integration of all data into company's new centralized EMR system through collaboration with Project Manager.
Education
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey
Wayne, NJSkills
- Results-oriented Customer Relations
- Implementation Management
- Process Improvement
- Performance Analysis
- Strategic Planning Budgeting
- Operational Assessment Team Building
- Operations Oversight
- Strategic Planning
- Operational Efficiency
- Microsoft Office
- Strategic planning and execution
- Teamwork and Collaboration
Accomplishments
- Implemented effective retention plan that increased employee retention rate to 90% over 8 quarters.
- Lead Implementation Teams that closed 35 new account for a total sales revenue of $25 million.
- Lead three system implementations across three different companies which increased operational effectiveness.
Industry Expertise
- Operational Process Improvement
- Relationship Building and Development
- Cross Functional Team Leadership
- Project Management Background
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director Of Operations
Bayada Home Health Care
05.2020 - Current
Operations Manager
MHA/Navigator GPO
09.2016 - 05.2020
Operations Manager
Rx Review Services
06.2011 - 01.2017
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey