Javier Mendoza
Clifton,NJ
Summary
Highly motivated and analytical Director of Operations with a strong business acumen and technical skills. Thrilled about joining a team that values change management and continuous improvement. Confident in my ability to enhance Partner operation and administration, driving positive outcomes for Sales & Partnerships. Eagerly anticipate partnering and consulting with Sales Leaders, Finance, and Automation teams to provide valuable insights for strategic decision-making.
Overview
13
13
years of professional experience
Work History
Director Of Operations
Bayada Home Health Care
05.2020 - Current
- Managed and oversaw a field and office staff team of 175 team members with a $10 million annual revenue.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of task.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Operations Manager
MHA/Navigator GPO
09.2016 - 05.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Along with our Data Team, developed new KPI tools that provided transparency into actual contracted sales growth, resulting in $5 million of annual missed sales found.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded the implementation of a Salesforce ticketing system across multiple departments, resulting in a 30% reduction in the member onboarding process.
- Collaborated with project associates to create and manage detailed project plans surrounding business growth areas and communicate status to Operations senior leadership team.
Operations Manager
Rx Review Services
06.2011 - 01.2017
- Managed a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing savings.
- Managed the project associate team to achieve optimal performance and meet deadlines for delivering our new client portal.
- Developed and executed implementation strategy for company's inaugural remote client in SCL Health Systems, resulting in acquisition of 20 new accounts generating sales revenue of $15 million.
- With my leadership role on the Implementation Team at Advocate Health Care, secured 15 new clients and generated $10.5 million in sales revenue.
- Enhanced client reimbursement by 100's of thousands via successful CRM system implementation.
- Streamlined integration of all data into company's new centralized EMR system through collaboration with Project Manager.
Education
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey
Wayne, NJSkills
- Results-oriented Customer Relations
- Implementation Management
- Process Improvement
- Performance Analysis
- Strategic Planning Budgeting
- Operational Assessment Team Building
- Operations Oversight
- Strategic Planning
- Operational Efficiency
- Microsoft Office
- Strategic planning and execution
- Teamwork and Collaboration
Accomplishments
- Implemented effective retention plan that increased employee retention rate to 90% over 8 quarters.
- Lead Implementation Teams that closed 35 new account for a total sales revenue of $25 million.
- Lead three system implementations across three different companies which increased operational effectiveness.
Industry Expertise
- Operational Process Improvement
- Relationship Building and Development
- Cross Functional Team Leadership
- Project Management Background
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director Of Operations
Bayada Home Health Care
05.2020 - Current
Operations Manager
MHA/Navigator GPO
09.2016 - 05.2020
Operations Manager
Rx Review Services
06.2011 - 01.2017
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey
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