Javier Messina
North Carolina
Summary
Versatile Senior Account Executive with 2+ years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. Working knowledge of strategic selling, sales methodologies and best sales industry practices. Excellent written and oral communication skills with specialties in customer relations and problem solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retention Sales Senior Account Executive
Dish Network
02.2022 - Current
- Successfully sell DISH and Boost products and services to new and existing customers
- Assess each customer's needs and offer the best value
- Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
- Effectively manage time, open to learning new methods and looking to advance as a sales contributor
- Build and maintain customer relationships
- Document customer information including demographic, billing, etc
- Provide excellent customer service, listen to the customer, and ensure their satisfaction.
Product Specialist
Toyota of North Charlotte
09.2021 - 02.2022
- Meet and greet customers
- Fact finding and information gathering
- Help customers find a vehicle based on wants and needs
- Present and demonstrate vehicle features to customer, to include test driving
- Achieve daily, weekly and/or monthly sales metrics
- Qualified applicants will be team players who display controlled confidence and professionalism to both internal and external customers
- The Product Sales Specialist will build relationships with customers while discovering their needs and concerns.
Human Resources Representative
Lowe's Home Improvement Corporate Office
01.2019 - 02.2021
- The first point of contact for an employee or manager calling the HR Employee Service Center (ESC)
- Answers general questions regarding portal navigation and HR/payroll policies and procedures, referring to an online knowledge base for information and guidance
- Perform administrative tasks in support of service center processes
- Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the Employee Service Center.
Customer Service Representative
Convergys (Citizens Bank)
03.2018 - 12.2018
- Customer Service
- Process billings payment
- Online banking, Tech Support
- Monitoring customer accounts regarding suspicious activities.
Customer Service Representative
Advensus, Dominican Republic
10.2017 - 03.2018
- Process billings payments
- Making sales to customer
- Manage large of inbound calls in a timely manner.
Customer Service Representative
Teleperformance (Cricket Wireless), Santo Domingo, Dominican Republic
10.2015 - 10.2017
- Process billings payments
- Help customer with technical problems
- Report customer issues (Outages, billing charges).
Education
Professional Photography Certification -
Instituto Nacional de Formación Técnico Profesional (INFOTEP)
01.2018
Graphic Designer -
Universidad APEC
01.2017
System Engineer -
Universidad Católica Santo Domingo
01-2015
High School Diploma -
Colegio Arroyo Hondo
01.2014
Skills
- Mentoring
- Sales
- Conflict Resolution
- Time Management
- Quick to learn
- Communicative & Decisive
- Microsoft Office
- Workday
- Adobe Lightroom & Photoshop
- Bilingual (English, Spanish)
- Photography & Video Editing skills
- B2C Sales
- Relationship Management
- Sales strategies implementation
- Product and service expertise
- Opportunity Identification
References
- Shannon Harmon, Lowes Companies, Inc., HR Service Center Manager, 404-317-2245, shannon.harom@lowes.com
- Christian Guerrero, Toyota of North Charlotte, Sales Manager, 407-802-9153, christhunder03@gmail.com
- Jorge Martinez, Dish Network, Team Manager, 915-222-0350, jorgea.martinez@dish.com
Certification
- Professional Photography Certification.
Languages
Spanish
Native/ Bilingual
Accomplishments
- Platinum for top sales earnings in several months.
- Recognition on been the first to sale a new service launched.
Timeline
Retention Sales Senior Account Executive
Dish Network
02.2022 - Current
Product Specialist
Toyota of North Charlotte
09.2021 - 02.2022
Human Resources Representative
Lowe's Home Improvement Corporate Office
01.2019 - 02.2021
Customer Service Representative
Convergys (Citizens Bank)
03.2018 - 12.2018
Customer Service Representative
Advensus, Dominican Republic
10.2017 - 03.2018
Customer Service Representative
Teleperformance (Cricket Wireless), Santo Domingo, Dominican Republic
10.2015 - 10.2017
Professional Photography Certification -
Instituto Nacional de Formación Técnico Profesional (INFOTEP)
Graphic Designer -
Universidad APEC
System Engineer -
Universidad Católica Santo Domingo
High School Diploma -
Colegio Arroyo Hondo