Javier Murillo -Jr
Stoughton,WI
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chick-fil-A
Madison, WI
08.2023 - 04.2024
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance and provided feedback for improvement.
Front of House Manager
Chick-fil-A
Madison, WI
02.2021 - 08.2023
- Created and distributed employee work schedules in accordance with labor laws.
- Investigated discrepancies in timekeeping reports submitted by employees.
- Implemented strategies to improve efficiency in the scheduling process.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Team Member
Chick-Fil-A
Madison, WI
01.2017 - 02.2022
- Provided customer service to ensure guest satisfaction.
- Provided training support for new hires within the hospitality team.
- Performed opening and closing duties as assigned by management.
Education
High School Diploma -
Lafollette High School
Madison, WI06-2020
Skills
- Hospitality and Professionalism
- Task Delegation
- Scheduling
- Refund Processing
- Cash counting
- Cash Handling
- Training staff
Timeline
Shift Leader
Chick-fil-A
08.2023 - 04.2024
Front of House Manager
Chick-fil-A
02.2021 - 08.2023
Team Member
Chick-Fil-A
01.2017 - 02.2022
High School Diploma -
Lafollette High School