Javier Ontiveros
Weslaco,TX
Summary
Adept at enhancing operational security and customer satisfaction, my tenure at Walmart and DD's Discount showcases a robust blend of regulatory knowledge and keen attention to detail. With a background in criminal justice and specialized training, I excel in high-pressure environments, ensuring compliance and fostering teamwork for loss prevention and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
Elsa, TX
05.2023 - Current
- Conducted detailed inventory checks to ensure accuracy in item availability and fulfillment, fostering a high level of precision and accountability in handling orders.
- Monitored and adhered to compliance protocols, ensuring all transactions met company policies and standards, reflecting a commitment to regulations and operational integrity.
- Communicated effectively with customers and team members, providing clear instructions and resolving inquiries promptly to ensure customer satisfaction and seamless operations.
- Managed multiple tasks under time-sensitive conditions, demonstrating the ability to prioritize, remain organized, and perform under pressure.
- Verified documentation and order details for accuracy, contributing to fraud prevention and operational security.
- Collaborated with cross-functional teams, including logistics and warehouse staff, to maintain efficient workflow and timely delivery of services.
Asset Protection Detective
DD's Discount
Donna , TX
07.2022 - 05.2023
- Conducted surveillance and investigations to detect and prevent theft, fraud, and other policy violations, demonstrating strong observation and analytical skills.
- Ensured compliance with company policies and legal standards, including safety and loss prevention protocols, highlighting a commitment to upholding rules and regulations.
- Monitored and analyzed security systems, such as CCTV and alarm systems, to identify potential risks and respond promptly to incidents, showcasing situational awareness and quick decision-making.
- Prepared detailed incident reports documenting findings, actions taken, and outcomes, reinforcing attention to detail and accuracy in documentation.
- Collaborated with law enforcement and other stakeholders to address theft and security concerns, displaying teamwork and coordination under high-pressure situations.
- Conducted employee and customer interviews as part of investigations, using effective communication and interpersonal skills to gather critical information.
- Trained and educated team members on loss prevention strategies and safety procedures, fostering a culture of vigilance and compliance.
Education
Master of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05-2027
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Skills
- MMA Trained
- PSP Level Two Training Course
- Excellent Physical Condition
- Honors in Criminal Justice (completed 4 years of CJ classes in high school)
- Attention to Detail
- Regulatory Knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Digital Personal Shopper
Walmart
05.2023 - Current
Asset Protection Detective
DD's Discount
07.2022 - 05.2023
Master of Science - Criminal Justice
The University of Texas Rio Grande Valley
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley