JAVIER PALOS
Summary
Results-driven sales and operations professional with experience leading high-performing teams in fast-paced fitness and customer service environments. Proven ability to exceed sales goals, improve customer retention, manage daily operations, and develop strong client relationships.
Overview
8
8
years of professional experience
Work History
Sales & Service Manager
24 Hour Fitness
San Jose, CA
09.2025 - Current
- Lead and develop a high-performing front-end team to consistently meet and exceed monthly sales goals.
- Coach employees on consultative sales techniques, customer engagement, and service excellence.
- Oversee daily club operations including scheduling, front desk operations, and service flow.
- Track and analyze sales KPIs to implement performance improvement strategies.
- Resolve escalated member concerns professionally to strengthen customer satisfaction and retention.
Sales & Service Expert
24 Hour Fitness
Sunnyvale, CA
08.2022 - 09.2025
- Built strong relationships with prospective and existing members to drive customer retention.
- Maintained an average sales closing rate of 80%.
- Consistently contributed to sales goals by identifying client needs and recommending solutions.
- Conducted follow-up outreach and sales calls to secure new business opportunities.
Maintenance Technician
Irvine Company Apartment Communities
Santa Clara, CA
02.2021 - 12.2022
- Performed preventative maintenance and repairs on property equipment and amenities.
- Conducted inspections to identify and resolve maintenance and safety concerns.
- Maintained property appearance and operational standards.
Security Specialist
Security Industry Specialists
San Jose, CA
04.2018 - 06.2020
- Monitored premises and access points to maintain safety and security.
- Responded professionally to security incidents and concerns.
- Coordinated with vendors regarding installation and maintenance of security systems.
Education
Business Administration - Management, Some College Coursework Completed
Mission College
Santa Clara, CASkills
- Sales & Revenue Growth
- Team Leadership & Coaching
- Customer Relationship Management (CRM)
- KPI Tracking & Performance Analysis
- Conflict Resolution
- Lead Generation
- Customer Retention
- Staff Scheduling & Operations
- Apple Mac Proficiency
Timeline
Sales & Service Manager
24 Hour Fitness
09.2025 - Current
Sales & Service Expert
24 Hour Fitness
08.2022 - 09.2025
Maintenance Technician
Irvine Company Apartment Communities
02.2021 - 12.2022
Security Specialist
Security Industry Specialists
04.2018 - 06.2020
Business Administration - Management, Some College Coursework Completed
Mission College