Summary
Overview
Work History
Education
Skills
References
Timeline
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Javier Perez

San Antonio,TX

Summary

Professional advisor with strong standards and results-driven mindset. Capable of guiding teams and ensuring client satisfaction. Skilled in customer service, problem-solving, and communication. Adaptable, reliable, and focused on delivering consistent outcomes.

Overview

9
9
years of professional experience

Work History

Senior Guest Advisor

GameStop
11.2022 - 10.2024
  • Key Holder- Opening and closing store, counting and securing store funds, training other key holders on procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Senior Accounts Manager

American Land Resources
01.2021 - 11.2022
  • Implemented strategic plans to achieve ambitious sales targets, consistently meeting or exceeding expectations.
  • Mentored junior account managers, providing guidance on best practices and industry trends for professional development.
  • Analyzed complex data sets to identify trends and opportunities for improving client retention rates.

Airman

USAF
03.2018 - 11.2020
  • Led critical security and personnel operations for the U.S. Air Force, overseeing the safety of over 1,200 airmen as a Charge of Quarters Shift Leader and commanding 250 airmen in daily tasks as Detail Airmen in Charge.
  • Developed and managed key programs, including spearheading the Sexual Assault Prevention and Response (SAPR) program, leading unit meetings, and briefing joint commanders on morale and safety initiatives.
  • Adept at crisis intervention, strategic communication, and program development in high-stakes military environments, ensuring operational readiness and adherence to standards.
  • Received challenge coins and Letters of Appreciation from the Commandant of the post the Commander of the 517th TRG and the Commander of the 311th TRS for outstanding work as SAPR representative.

Sales Associate

CBC
12.2017 - 03.2018
  • Worked in direct sales of AT&T/DirecTV under a subsidiary, CBC. Facilitated the purchase and installation of cable, telephone and internet service to members of the community, as well as providing continued support to existing customers.
  • Answered technical question to assist clients in choosing the appropriate package for their needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Embassy Assistant

US Dept. of State – Embassy Kingston Jamaica
05.2017 - 09.2017
  • Worked as an assistant for the US Depart of State, at the US Embassy in Kingston, Jamaica. Assisted the Community Liaison Officer (CLO) in day-to-day activities, including producing the embassy’s weekly newsletter, and planning events.
  • Fully took on the role during a lapse in 2017 and trained the incoming CLO for his duties. Assisted Supervisory General Services Officer in the refurbishing of the ambassadorial office.
  • Oversaw and completed the reorganization and inventorying of the Embassy’s emergency supply stockpile as well as the Regional Security Office’s weapons and tactical supply area.

Security Escort

US Dept. of State – Embassy Kingston Jamaica
02.2017 - 09.2017
  • Performed security escort duties as assigned by the General Services Office (GSO), Facilities Maintenance (FM), Human Resources (HR), and Information Resource Management (IRM). Responsible for escorting cleared personnel and contractors through controlled access areas (CAA).
  • Improved overall facility safety by consistently identifying and reporting potential hazards or security vulnerabilities during inspections.
  • Acquired a Top-Secret Security clearance provided by the US Dept. of State.

Sales Associate

The Yogurt Spot
12.2016 - 02.2017
  • Responsible for opening the shop each morning, maintaining the yogurt machines, and cleaning, and maintaining both the shop itself and the restroom.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Vector Marketing
05.2015 - 11.2015
  • Assisted customers with purchases, and product questions. Demonstrated products in home and online. Provided follow-up support for clientele.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Psychology

Northwest Vista College
San Antonio, TX
01-2028

Charge of Quarters (CQ) Management Training -

DLIFLC
Monterey, CA
10.2018

Self-aid Buddy Care (SABC) certification -

DLIFLC
Monterey, CA
07.2018

Air Crew Fundamentals -

JBSA
San Antonio, TX
06.2018

USAF Basic Training -

JBSA
San Antonio, TX
05.2018

High School Diploma -

Land O’ Lakes Highschool
Land O' Lakes, FL
05.2015

Skills

  • Interpersonal communication

  • Guest relations

  • Team Building

  • Flexibility

  • Project Management

  • Social Media

  • Customer Service

  • Team Member Relations

  • Management

  • Conflict Resolution

  • Sales

References

Available upon request.

Timeline

Senior Guest Advisor

GameStop
11.2022 - 10.2024

Senior Accounts Manager

American Land Resources
01.2021 - 11.2022

Airman

USAF
03.2018 - 11.2020

Sales Associate

CBC
12.2017 - 03.2018

Embassy Assistant

US Dept. of State – Embassy Kingston Jamaica
05.2017 - 09.2017

Security Escort

US Dept. of State – Embassy Kingston Jamaica
02.2017 - 09.2017

Sales Associate

The Yogurt Spot
12.2016 - 02.2017

Sales Associate

Vector Marketing
05.2015 - 11.2015

Bachelor of Arts - Psychology

Northwest Vista College

Charge of Quarters (CQ) Management Training -

DLIFLC

Self-aid Buddy Care (SABC) certification -

DLIFLC

Air Crew Fundamentals -

JBSA

USAF Basic Training -

JBSA

High School Diploma -

Land O’ Lakes Highschool

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