Ethan Parod
Garland
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service practices and adept at exploring different solutions to effectively address customer needs. Seeking a full-time role that offers professional challenges and allows utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Senior Guest Advisor
Gamestop Inc
03.2023 - 12.2023
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Mentored junior team members, fostering professional growth and improved performance across the department.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lazer X
Country Club Lanes
12.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled 5-10 calls per day to address customer inquiries and concerns
Education
High School Diploma -
El Camino Fundamental High School
06.2021
Skills
- Exceptional communication
- Brand Awareness
- Front Desk Management
- Upselling strategies
- Calm, positive attitude
- Adaptability and Flexibility
- Interpersonal Skills
- Continuous Improvement
- Task Prioritization
Timeline
Senior Guest Advisor
Gamestop Inc
03.2023 - 12.2023
Lazer X
Country Club Lanes
12.2019 - 09.2022
High School Diploma -
El Camino Fundamental High School
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