Summary
Overview
Work History
Education
Skills
Timeline
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Austin Adkins

Salisbury,MD

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Senior Guest Advisor

GameStop
05.2023 - Current
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.
  • Assisted customers in the store with their video game needs
  • Friendly, attentive customer service
  • Dependable

Customer Satisfaction Specialist

Autozone
10.2022 - 05.2023
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Provided personalized assistance to customers through active listening and empathetic communication, building trust and loyalty.

Personal Shopper

Walmart
11.2020 - 08.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Loaded orders in customer's cars.

Education

James M. Bennett High School
Salisbury, MD

Skills

  • Exceptional communication
  • Guest Relations
  • Brand Awareness
  • Display building
  • Product Upselling

Timeline

Senior Guest Advisor

GameStop
05.2023 - Current

Customer Satisfaction Specialist

Autozone
10.2022 - 05.2023

Personal Shopper

Walmart
11.2020 - 08.2022

James M. Bennett High School

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Austin Adkins