Tyler Logue
San Antonio,Texas
Summary
Dynamic Customer Service Coordinator with a strong track record in logistics and quality assurance at Total Quality Logistics. Expert in complaint handling and performance monitoring, I elevate customer satisfaction through decisive problem-solving and robust account management. Skilled in nurturing client relationships and leading teams to exceed performance goals.
Overview
9
9
years of professional experience
Work History
Senior Guest Advisor
GameStop
04.2024 - Current
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking situations.
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Coordinator II
Total Quality Logistics
07.2021 - 01.2024
- Responded promptly to emails from customers regarding their orders or inquiries
- Provided training sessions for new hires on how to effectively handle customer inquiries
- Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently
- Provided timely follow-up to ensure customer satisfaction with services provided
- Assisted customers in resolving service issues by providing prompt and accurate information
- Collaborated with other departments to ensure that all requests were handled quickly and efficiently
- Developed strong customer relationships through effective communication skills and problem-solving techniques
- Assisted customers with resolving service-related issues.
Line Worker
Denyo Manufacturing
06.2019 - 07.2021
- Supported team efforts by lending assistance when needed
- Loaded and unloaded products from production line
- Communicated effectively with supervisors, colleagues, and other personnel on the assembly line
- Maintained a safe working environment by adhering to all safety regulations and policies
- Collaborated with team members to complete tasks accurately and timely
- Organized work area regularly for optimal efficiency
- Inspected finished products for any defects or irregularities.
Laborer
Britton Construction
01.2016 - 06.2019
- Performed manual labor tasks such as digging ditches, lifting objects and shoveling materials
- Maintained all safety protocols while working on job sites, including wearing personal protective gear
- Worked collaboratively in diverse environment with various employees
- Cleaned up debris from construction sites using rakes, brooms and other equipment
- Unloaded equipment from trucks and transported materials to various site locations
- Used protective clothing and safety equipment according to industry regulations
- Utilized hand tools and machines to remove dirt, rocks, and debris away from job sites.
Manager
Image Fitness
03.2015 - 01.2016
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Education
High School Diploma -
Penn Foster
06.2018
Skills
- Performance Monitoring
- Quality Assurance
- Account Management
- Logistics Management
- Complaint Handling
- Exceptional communication
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Senior Guest Advisor
GameStop
04.2024 - Current
Customer Service Coordinator II
Total Quality Logistics
07.2021 - 01.2024
Line Worker
Denyo Manufacturing
06.2019 - 07.2021
Laborer
Britton Construction
01.2016 - 06.2019
Manager
Image Fitness
03.2015 - 01.2016
High School Diploma -
Penn Foster
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