Matthew Brazier
Tampa,FL
Summary
Driven Senior Guest Advisor from GameStop, adept in enhancing guest loyalty by over 30% through innovative outreach and personalized incentives. Excelled in streamlining procedures and managing VIP events, showcasing exceptional communication and multitasking skills. Proven leader in fostering teamwork and implementing effective upselling strategies to exceed guest expectations. Approached each day and unique challenges with enthusiasm, patience, and humor.
Overview
1
1
year of professional experience
Work History
Senior Guest Advisor
GameStop
10.2023 - 05.2024
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Collaborated with other departments to ensure seamless communication and timely resolution of guest issues.
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Managed high-profile events and VIP guests, ensuring flawless execution of services and exceeding expectations.
Education
High School Diploma -
Robinson High School
Tampa, FL05.2022
Skills
- Exceptional communication
- Guest Relations
- Brand Awareness
- Display building
- Multitasking proficiency
- Front Desk Management
- Complaint Handling
- Product Upselling
- Upselling strategies
- Reservation Management
- Basic accounting
- Deposit Preparation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Collaboration and Teamwork
- Reliability
- Organizational Skills
- Team Leadership
- Active Listening
- Data Entry
- Safety Training
Tech Enthusiast
Always been pulled to the field of technology and love to research about many different types of hardwares and software's. Currently furthering my knowledge with Google's Cybersecurity course.
Timeline
Senior Guest Advisor
GameStop
10.2023 - 05.2024
High School Diploma -
Robinson High School