Emile Glad
Summary
Dynamic professional with a proven track record at GameStop, enhancing guest satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in electrical and mechanical repairs, demonstrated at George R. Smalley Co. Inc., with a strong foundation in guest relations and brand awareness. Expert in complaint handling and security system upgrades, embodying a friendly, positive attitude.
Overview
1
1
year of professional experience
Work History
Senior Guest Advisor
GameStop
11.2021 - 10.2022
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
Electrical Technician
George R. Smalley Co. Inc.
01.2022 - 09.2022
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Diagnosed low voltage security systems.
- Upgraded and created low voltage security systems.
- Excelled in general Maintenance and mechanical repair.
Education
Bachelor of Science - Health And Well-being
West Virginia University
Morgantown, WV12.2025
Associate of Science - Electrical Technologies
Laurel Business Institute
Uniontown, PA01.2022
Skills
Exceptional communication
Guest Relations
Brand Awareness
Display building
Complaint Handling
Mechanical and electrical knowledge
7 months of mechanical and electrical experience
Friendly, Positive Attitude
Problem-Solving
Crafting and tinkering
I create and work on projects involving wood working, plastic working, electrical components, and fine details.
Timeline
Electrical Technician
George R. Smalley Co. Inc.
01.2022 - 09.2022
Senior Guest Advisor
GameStop
11.2021 - 10.2022
Bachelor of Science - Health And Well-being
West Virginia University
Associate of Science - Electrical Technologies
Laurel Business Institute
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