Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Quinones

Miami,FL

Summary

Customer service-driven Hospitality Lead Supervisor with 6+ years of experience in food & beverage operations, staff leadership, and large-scale event execution. Proven ability to optimize service delivery, streamline logistics, and drive customer satisfaction. Passionate about fostering a positive work environment and exceeding organizational skills.

Overview

6
6
years of professional experience

Work History

Retail Lead Supervisor

Sodexo Live
10.2022 - Current
  • Improved team efficiency by streamlining processes and implementing new workflows.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled employee tasks and led daily operations.
  • Supervise operations to ensure compliance with safety and service standards.
  • Managed F&B inventory for large-scale events and daily operations.
  • Collaborated across department to standardize best practices in retail management.

Server

Groot Hospitality
02.2022 - 10.2022
  • Delivered high-end customer service in a fast paced environment
  • Managed orders, billing, and complementary services using POS systems.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Lead Server

Metropol Restaurant
06.2019 - 01.2022
  • Supported team operations during high-volume shifts
  • Ensured compliance with food handling and safety standards.
  • Assisted with inventory and restocking efforts.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Tourism And Hospitality Management

Florida International University
Miami, FL
05-2022

Skills

  • Food and Beverage Service
  • Large Staff Management
  • Event Planning & Execution
  • Customer service
  • Inventory control
  • Operations management
  • Strategic planning
  • Strong Organizational Skills
  • Bilingual: English & Spanish

Timeline

Retail Lead Supervisor

Sodexo Live
10.2022 - Current

Server

Groot Hospitality
02.2022 - 10.2022

Lead Server

Metropol Restaurant
06.2019 - 01.2022

Tourism And Hospitality Management

Florida International University

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