Javier Rodriguez
Miami,FL
Summary
Dynamic and results-driven professional with extensive experience in the hospitality sector, notably with V&E Restaurant Group. Excelled in roles requiring critical thinking and exceptional customer service, significantly enhancing guest satisfaction. Demonstrated proficiency in multitasking and clear communication, fostering strong team motivation and efficient employee relations. Achieved notable improvements in operational efficiency and customer experience.
Overview
8
8
years of professional experience
Work History
Manager's Assistant
V&E Restaurant Group(Osteria Del Mar)
2024.01 - 2024.05
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized Software to create and edit correspondence, documents, and materials.
- Resolved basic computer and office equipment issues through troubleshooting.
Restaurant Waiter
V&E Restaurant Group (Havana 1957)
2019.12 - 2024.01
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Restaurant Waiter
V&E Restaurant Group(Oh Mexico)
2018.12 - 2020.06
Bartender
V&E Restaurant Group(Havana 1957 Brickell)
2016.11 - 2018.07
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Olds Havana
2018.07 - 2018.12
Restaurant Waiter
Le Chick
2019.07 - 2020.11
Education
3rd Year - Civil Engineering
Jose Antonio Hecheverria (CUJAE)
Havana (Cuba)07.2016
Skills
- Employee Relations
- Team motivation
- Customer Service
- Fast Learner
- Critical Thinking
- Multitasking and Time Management
- Clear Communication
Languages
English and Spanish
Native or Bilingual
Timeline
Manager's Assistant
V&E Restaurant Group(Osteria Del Mar)
2024.01 - 2024.05
Restaurant Waiter
V&E Restaurant Group (Havana 1957)
2019.12 - 2024.01
Restaurant Waiter
Le Chick
2019.07 - 2020.11
Restaurant Waiter
V&E Restaurant Group(Oh Mexico)
2018.12 - 2020.06
Bartender
Olds Havana
2018.07 - 2018.12
Bartender
V&E Restaurant Group(Havana 1957 Brickell)
2016.11 - 2018.07
3rd Year - Civil Engineering
Jose Antonio Hecheverria (CUJAE)
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