Javier Rodriguez

After 3-4 yrs as a key holder, the opportunity to become Assistant Store Manager presented itself and I immediately applied without hesitation. We had a temporary District Manager at the time, Mr. Duane Pivot. It was great to have met him and he provided me with all the tools as I got promoted to ASM. The transition was not very difficult for me personally as I just stayed motivated and learned everything I could to be a successful contributor to the company. Dana Rivera who later became our DM was a very great contributor to my growth, as well as Mr. Daniel Garza, our current leader of District 213.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

My tenure as key holder was for about 3-4yrs and learned most importantly to be a motivator, operator and driver of sales. Being self motivated is something I take pride in along with a customer focused mindset. My problem solving was very key for me as well as collaborating with my managers and part time employees. Being agile as a leader was also a learning experience and sharpening my multi task skill set in order to comply with company expectations.

• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Trained and mentored new employees.
• Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
• Opened inventory boxes and restocked shelves.
• Rotated stock according to dates and protocols.
• Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
• Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Marked-down clearance items and relocated merchandise to proper store areas.

I was only a part time employee for about 3-4 months. I would regularly pick up shifts or extra hours in order to potentially move up to a full time position. My hard work paid off as I was given a key holder position and my career at Vitamin Shoppe officially began.

• Helped customers complete purchases, locate items, and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Answered questions about store policies and addressed customer concerns.
• Increased sales by offering advice on purchases and promoting additional products.

One of the most difficult things I’ve had to do in my life was making sales over the phone as a sales agent. I used tone of voice, listening skills and just overall communication with the client to built those relationships to help better the company sales expectations. At times I’d take as much as 100-120 call per day providing customer service, technical support and patience as some calls would take over an hour helping program cable and/or mobile phones. Problem solving and drive for results were both skill sets that I was able to develop throughout my tenure.

• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Identified opportunities and found solutions for continuous improvement.
• Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
• Maintained associate payroll, benefit and performance information.
• Achieved sales targets through effective team management and motivation.
• Enhanced team performance by providing ongoing training, coaching, and feedback to sales agents.
• Recognized and celebrated individual accomplishments within the team to boost morale and maintain a positive work environment.
• Improved customer retention rates with personalized service strategies tailored to individual client needs.
• Managed a high-performing team of sales agents, consistently meeting or exceeding monthly performance goals.
• Mentored new hires during onboarding processes, helping them acclimate quickly to their roles and responsibilities as sales agents.
• Ensured adherence to company policies and procedures among all team members for consistent service delivery across the board.
• Implemented new technology tools to optimize workflow efficiency within the team environment.
• Monitored daily sales performance and provided feedback to each team member.
• Maintained up-to-date knowledge of products and services offered to customers.
• Communicated customer feedback and complaints to team members to promote proper resolution.

This job was physically demanding, but I learned a lot about water pipelines, installing full water systems and water purification while working for Tru Water. Also had to speak to customer’s and keep a solid work environment while at the clients home. It’s very different when you have to work with those surroundings or in a big ranch with a lot of area to work on. Very tough job, but it helped my overall growth and maturity to accept those challenges while staying motivated.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Worked outside in all weather conditions.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
• Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
• Conducted preventative maintenance on equipment to reduce repair costs.
• Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
• Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
• Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
• Optimized machine settings to achieve superior product output, meeting and exceeding production targets.