Javier Serrano
Palatine,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Transport Express
01.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Dispatch drivers and supervise dock personnel
- Entry data, Manifest and create Bill of Ladings for shipments
Security Supervisor
Hamilton Partner Security
05.2010 - 11.2012
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Dock Crew Lead
Swissport Cargo Services
01.2008 - 04.2010
- Worked with team members to move and load cargo properly and safely.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
Education
Steinmetz Academy
Chicago, IL06.2004
Skills
- Staff Management
- Team Leadership
- Invoice Processing
- Planning and Implementation
- Leadership
- Management Training
- Operations Oversight
- Schedule Oversight
- Operation Monitoring
- Policy and Procedure Implementation
- Management
- Inventory Control
- Maintaining Compliance
- Warehouse Operations
- Staff Training
Languages
English
Spanish
Timeline
Operations Manager
Transport Express
01.2013 - Current
Security Supervisor
Hamilton Partner Security
05.2010 - 11.2012
Dock Crew Lead
Swissport Cargo Services
01.2008 - 04.2010
Steinmetz Academy
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