Javier Serrano
Palatine,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Transport Express
1365 N. Wood Dale RD. Wood Dale, IL. 60191
01.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Dispatch drivers and supervise dock personnel
- Entry data, Manifest and create Bill of Ladings for shipments
Security Supervisor
Hamilton Partner Security
Itasca, IL
05.2010 - 11.2012
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Dock Crew Lead
Swissport Cargo Services
Chicago, IL
01.2008 - 04.2010
- Worked with team members to move and load cargo properly and safely.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
Education
Steinmetz Academy
Chicago, IL06.2004
Skills
- Staff Management
- Team Leadership
- Invoice Processing
- Planning and Implementation
- Leadership
- Management Training
- Operations Oversight
- Schedule Oversight
- Operation Monitoring
- Policy and Procedure Implementation
- Management
- Inventory Control
- Maintaining Compliance
- Warehouse Operations
- Staff Training
Languages
English
Spanish
Timeline
Operations Manager
Transport Express
01.2013 - Current
Security Supervisor
Hamilton Partner Security
05.2010 - 11.2012
Dock Crew Lead
Swissport Cargo Services
01.2008 - 04.2010
Steinmetz Academy