Javier Tamez
Hemet,CA
Overview
33
33
years of professional experience
Work History
Regional Sales Manager West Coast
FNBO
- Drove credit card product growth and strengthened dealer partnerships in F/I across West Coast territory through strategic through virtual training sessions.
- Managed key dealership relationships to increase portfolio usage and penetration for F/I.
- First National Bank of Omaha
Account Manager
Sunbit Inc.
01.2022 - 08.2025
- Cultivated relationships with General Managers, F&I, and Service Managers to drive adoption of financing solutions, increasing program usage.
- Launched pilot programs within major auto groups and across various OEM brands.
- Developed and delivered quarterly business reviews (QBRs) to manage and exceed growth targets.
- Utilized CRM system to track, manage, and optimize all account activity.
Service Assistant Manager
Moss Bros CDJR
05.2019 - 03.2021
- Managed service operations, including dispatching, warranty claims, and repairs for internal and used vehicles.
- Increased department revenue through the sale of recommended services and maintenance.
- Resolved complex customer complaints, improving satisfaction levels and CSI scores.
- Monitored technician performance and tracked vehicle comeback rates to ensure quality control.
Service Advisor
Hemet Dodge
10.2017 - 05.2019
- Provided expert consultation on vehicle repairs, generating accurate estimates and driving sales to maintain above average hours per (RO).
- Managed customer CSI, from initial check-in and diagnosis to follow-up and delivery.
Service Advisor
Moss Bros CDJR
02.2015 - 10.2017
- Maintained high CSI scores by delivering exceptional customer service and detailed vehicle assessments.
- Prepared detailed repair orders and coordinated transportation/loaner cars for extensive repairs.
Operations/Owner
Trinity Truck and Fleet Repair
01.2009 - 03.2016
- Led all aspects of operations, including business development, financial management, and hiring.
- Increased revenue by developing strategic B2B relationships and delivering value-based proposals.
- Supervised personnel and oversaw project deadlines, ensuring high-quality client service.
Business Development
C18 Samms
02.2001 - 10.2009
- Managed state and county bids, expanding the customer base through strategic networking and marketing.
- Built and maintained long-term partnerships, focusing on client education and relationship management.
Patients Services Education Coordinator
Ramona VNA Hospice
06.1998 - 01.2001
- Managed business development, acting as an area representative to hospital staff and physicians.
- Utilized specialized software to guide clients through complex financial policy options.
American Medical Response
04.1992 - 06.1998
- Trained and certified to administer Basic Life Support to victims of trauma or acute illness before and during transportation to a hospital or other healthcare facilities.
- CPR, BLS Certificate
Timeline
Account Manager - Sunbit Inc.
01.2022 - 08.2025
Service Assistant Manager - Moss Bros CDJR
05.2019 - 03.2021
Service Advisor - Hemet Dodge
10.2017 - 05.2019
Service Advisor - Moss Bros CDJR
02.2015 - 10.2017
Operations/Owner - Trinity Truck and Fleet Repair
01.2009 - 03.2016
Business Development - C18 Samms
02.2001 - 10.2009
Patients Services Education Coordinator - Ramona VNA Hospice
06.1998 - 01.2001
- American Medical Response
04.1992 - 06.1998
Regional Sales Manager West Coast - FNBO