Javier Valles
Bryan
Summary
Results-driven Logistics and Management Professional focused on enhancing customer satisfaction and operational efficiency. Cultivated strong client relationships that resolved service issues and improved satisfaction. Committed to safety and detail, with expertise in route management and strategic planning. Skilled in data analysis and project management, excelling in communication and adaptability in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Route Cover Specialist
UniFirst
College Station
06.2025 - Current
- Studied various customer routes to prepare for coverage during staff shortages. to ensure seamless coverage during staff shortages.
- Delivered clean uniforms, floor mats, towels, restroom supplies, and additional products.
- Cultivated strong customer relationships, resolving service issues to enhance satisfaction.
- Facilitated route growth by onboarding new accounts and identifying upselling opportunities.
- Participated in and supported Daily Business Meetings by reviewing daily route assignments, customer priorities, service updates, and operational objectives.
- Collaborated with management and Route Service Representatives to improve safety and accountability within the service team.
- Managed customer inquiries related to uniform services and product offerings.
Courier
Federal Express
College Station
11.2023 - 06.2025
- Executed daily delivery assignments, meeting strict time constraints and maintaining high service quality.
- Greeted recipients and secured signatures for all delivered packages and parcels, confirming successful completion.
- Enhanced customer satisfaction through timely deliveries and effective communication with clients.
- Adhered to traffic laws while operating vehicles for safe transportation of goods.
- Loaded items into delivery vehicle safely, reducing risk of damage during transit.
- Inspected dangerous goods post-delivery, ensuring compliance with safety regulations for air transport.
- Managed warehouse operations, including loading, packing, and shipping customer packages.
Assistant General Manager
Taco Bell
07.2020 - 11.2023
- Oversaw financial operations, including budgeting and forecasting, to ensure cost control and support profitability.
- Supervised daily operations to ensure smooth restaurant functioning.
- Collaborated with general manager on targeted marketing initiatives that enhanced brand awareness and contributed to sales growth.
- Trained and mentored team members on customer service standards.
- Addressed and resolved customer concerns promptly, leading to improved customer satisfaction ratings.
- Elevated customer approval through timely problem resolution.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
Bakery Worker
HEB Grocery Store
10.2022 - 10.2023
- Fostered positive, productive work environment to ensure smooth daily operations.
- Assisted customers with product selection and inquiries effectively.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained equipment by performing routine cleaning and minor repairs.
- Arranged bakery displays to effectively showcase cakes and pies, driving product sales.
- Packaged customer purchases with attention to detail for easy transport and product safety.
- Decorated and merchandised quality baked goods to enhance business reputation and revenue.
Education
High School Diploma -
James Earl Rudder High School
Bryan, TX07-2020
Skills
- Logistics coordination
- Route planning
- Inventory management
- Operational safety
- Problem solving
- Attention to detail
- Customer service
- Client relationship management
- Training and mentoring
- Team collaboration
- Judgment skills
- Quality assessment
- Independent work
Certification
- HVAC Universal EPA license
Accomplishments
- Employee of the month - February 2024
Timeline
Route Cover Specialist
UniFirst
06.2025 - Current
Courier
Federal Express
11.2023 - 06.2025
Bakery Worker
HEB Grocery Store
10.2022 - 10.2023
Assistant General Manager
Taco Bell
07.2020 - 11.2023
High School Diploma -
James Earl Rudder High School