Javiera Mata

Currently providing luxury service in the VVIP lounge for international football matches through DO & CO, a global leader in gourmet catering and hospitality. Responsible for ensuring a seamless guest experience for elite clientele, including athletes, executives, and sponsors. Skilled at working under high-pressure conditions while maintaining top-tier service standards. Self-motivated, adaptable, and effective in fast-paced environments, with a strong sense of responsibility and proven ability to learn quickly. Demonstrated friendliness, respect, and teamwork, always ready to assist wherever needed.

Provided premium guest service and hospitality at major Formula 1 events worldwide through DO & CO, a global leader in event hospitality and culinary excellence. Supported VVIP and Paddock Club lounges for high-net-worth clients, sponsors, and celebrities. Coordinated logistics, food and beverage service, and VIP seating during race weekends. Participated in events across cities such as Miami (May 2024, May 2025), Canada, Austin, Brazil, Las Vegas, Bahrain, and Saudi Arabia. Demonstrated flexibility by working night, weekend, and holiday shifts, with a strong focus on detail, teamwork, and independent execution. Served as Lounge Manager for Austin GP, Las Vegas GP, and Miami GP. Known for a strong sense of personal responsibility and commitment to excellence in service delivery.

As Bartender Shift Manager performed opening and closing duties, prepared sales reports, managed inventory, and placed bar orders for spirits, beer, wine, and mixers. Promoted a positive work environment through effective communication, teamwork encouragement, and recognition of staff achievements. Resolved customer complaints with strong conflict resolution skills and a commitment to client satisfaction. Supervised and trained team members in drink preparation, food handling, money management, and shift transitions to ensure smooth and efficient operations.

Completed a Music Business internship at The Wave Music Group, a record label representing major artists such as Young Miko, Calle Calloway, and Álvaro Díaz, as well as emerging talents like Mariangeles and Katteyes. Supported staff with marketing and logistical operations for artist releases and tours. Participated in online meetings to plan marketing strategies for upcoming song launches and coordinated logistics including flights, hotels, and ground transportation for artists during tours and press events. Used Excel to manage budgets, schedules, and project execution. Registered songs for official release and ensured all materials were delivered accurately and on time. Contributed to official release parties, managing guest lists for strategic networking, organizing table layouts, and delivering high-level on-site client service to ensure seamless event execution.

• - Delivered product knowledge and top-tier service in a fast-paced retail environment.
• - Handled inventory, sales goals, and built strong rapport with repeat customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Managed front desk operations at a yoga studio, including check-ins, membership sales, and maintaining a clean and welcoming environment. Acted as the first point of contact for clients, ensuring a positive guest experience. Streamlined check-in and check-out procedures to improve efficiency and satisfaction. Utilized property management software to manage bookings, cancellations, and payments. Assisted in training new team members on company policies and service standards. Coordinated guest reservations with accuracy and resolved complaints effectively, showcasing strong problem-solving skills and a commitment to maintaining positive client relationships.

• - Independently ran a 12-table wine bar, handling bartending, service, and POS system.
• - Recommended wines and ensured guest satisfaction.