Javier Alexander Carreto Chavez
Cape Coral
Summary
Front desk professional with extensive hospitality experience in resort and residential settings. Languages (English/Spanish/French), strong customer service orientation, accuracy in cash handling, and proven coordination with Housekeeping and Engineering to ensure room readiness and guest. satisfaction.
Overview
25
25
years of professional experience
1997
1997
years of post-secondary education
Work History
Front Desk Agent
Margaritaville Fort Myers Beach
Fort Myers Beach
08.2024 - Current
- Greet and assist guests during check-in and check-out, delivering a welcoming and efficient experience.
- Manage room assignments, reservations, rate changes, and guest inquiries according to brand standards.
- Handle payments, deposits, incidental holds, and folios with accuracy and compliance.
- Coordinate with Housekeeping and Engineering to ensure timely room readiness and service recovery.
- Address guest requests and complaints, resolving issues promptly to maintain satisfaction and loyalty.
- Maintain accurate shift logs and communication to support smooth front desk operations.
Property Manager PALCO Residential
PALCO Havana
Havana
07.2016 - 05.2024
- Led quality improvement initiatives based on internal audits; created and executed corrective action plans.
- Controlled room availability, room types, and rate grid accuracy aligned with business strategy.
- Coordinated with Housekeeping and Engineering to uphold room standards and “Room Ready on Arrival”.
- Enforced standards of conduct, uniforms, hygiene, and professional appearance.
- Organized resident events and delivered property-wide and departmental communications.
- Conducted annual and mid-year performance reviews; identified talent and development opportunities.
- Managed budgeted expenses and contributed to achieving property performance metrics.
Front Desk Clerk/ Manager
Melia Hotels International/ Paradisus Varadero
Varadero, Matanzas
11.2000 - 07.2016
- Defined and implemented front desk objectives and procedures for high-volume resort operations.
- Hired, trained, and scheduled staff; supervised daily activities across bookings, calls, and emails.
- Resolved guest complaints and service issues while maintaining service excellence.
- Kept front desk and reception areas organized and compliant with brand standards.
- Managed budgets, records, contracts, and prepared reports for senior management.
- Performed administrative tasks and conducted performance reviews.
Education
Professional Development Plan - Professional Development Plan
Meliá Hotels International
02.2005 - 04.2005
Strengthening The Leader Within Me - Leadership And Personal Development
Meliá Hotels International
11.2000 - 01.2001
Hotel Reception And Customer Service - Hotel Reception And Customer Service
Hospitality And Tourism School
09.1998 - 08.1999
High School Luis Alfonso Silva Tablada
Jagüey Grande, Matanzas , Matanzas Skills
- Customer Service
- Front Desk Operations
- Reservations & Room Assignments
- Cash Handling
- Conflict Resolution
- Team Coordination
- Communication
- Budget Oversight
- Supervisory Experience
- Languages (English/Spanish/French)
Timeline
Front Desk Agent
Margaritaville Fort Myers Beach
08.2024 - Current
Property Manager PALCO Residential
PALCO Havana
07.2016 - 05.2024
Professional Development Plan - Professional Development Plan
Meliá Hotels International
02.2005 - 04.2005
Front Desk Clerk/ Manager
Melia Hotels International/ Paradisus Varadero
11.2000 - 07.2016
Strengthening The Leader Within Me - Leadership And Personal Development
Meliá Hotels International
11.2000 - 01.2001
Hotel Reception And Customer Service - Hotel Reception And Customer Service
Hospitality And Tourism School
09.1998 - 08.1999
High School Luis Alfonso Silva Tablada