Javin Pierce
Fort Lauderdale
Summary
Customer-oriented Flight Attendant skilled in delivering exceptional service and ensuring safety compliance in dynamic airline settings. Expertise in hospitality, conflict resolution, and cash handling enhances passenger experiences. Committed to effective communication and teamwork, aiming to elevate service standards in the aviation industry.
Overview
13
13
years of professional experience
Work History
Cage Vault Trainer
Seminole Hard Rock Hotel & Casino
Hollywood
07.2014 - Current
- Handle and balance cash drawers with accountability for transactions exceeding $300,000.
- Train new and existing team members on company policies, procedures, and customer service standards.
- Maintained professionalism and accuracy under pressure, ensuring seamless operations in fast-paced environment.
- Collaborated with management and team members to streamline daily operations and improve team synergy.
- Provided exceptional customer service to guests, enhancing guest satisfaction in high-volume hospitality environment.
Flight Attendant
Spirit Airlines
Fort Lauderdale
01.2020 - 01.2026
- Ensured passenger safety and compliance with all FAA regulations and airline procedures.
- Delivered exceptional in-flight customer service while maintaining professionalism in high-pressure situations.
- Executed pre-flight safety demonstrations and completed thorough cabin safety checks, ensuring passenger awareness and compliance.
- Responded calmly and efficiently to in-flight emergencies and passenger concerns.
- Facilitated efficient boarding and seating process, supporting passengers with carry-on luggage and special accommodations.
- Coordinated with crew members to enhance overall travel experience, prioritizing safety, comfort, and passenger satisfaction.
Guest Services Lead
Winn-Dixie
Fort Lauderdale
10.2013 - 04.2015
- Resolved customer concerns, enhancing guest satisfaction through effective communication.
- Managed front-end operations, providing cashier support, coordinating employee scheduling, and conducting cash audits.
- Assisted management in supervising front-end staff, ensuring adherence to operational standards.
- Processed Western Union and money order transactions accurately and efficiently.
Team Member
Jamba Juice
Fort Lauderdale
01.2014 - 01.2015
- Provided friendly and efficient customer service to guests.
- Collaborated in fast-paced team environment to deliver excellent service.
- Prepared smoothies and menu items, upholding quality and cleanliness standards for customer satisfaction.
- Executed cashier duties and managed inventory to ensure efficient operation.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL01-2013
Associate Degree - Coursework in Progress
Broward College
Fort Lauderdale, FL05-2026
Skills
- Passenger & Guest Relations
- Airline Safety Procedures
- Hospitality Operations
- Employee Training
- Cashiering & Cash Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Internet Research
- Filing & Administrative Support
- Typing
- Proofreading
Additional Information
Flexible schedule and ability to work in high-pressure environments, Strong interpersonal and communication abilities, Committed to professionalism, teamwork, and passenger satisfaction
Timeline
Flight Attendant
Spirit Airlines
01.2020 - 01.2026
Cage Vault Trainer
Seminole Hard Rock Hotel & Casino
07.2014 - Current
Team Member
Jamba Juice
01.2014 - 01.2015
Guest Services Lead
Winn-Dixie
10.2013 - 04.2015
High School Diploma -
Boyd H. Anderson High School
Associate Degree - Coursework in Progress
Broward College