JAVON BLACK
Austin,TX
Summary
Dedicated System Administrator with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in risk analysis and incident response and offering skills in network security and hardware support. Accustomed to working with cross-cultural, or global teams. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
6
6
years of professional experience
Work History
System Administrator
Tata Consultancy Services/NXP Semiconductors
05.2022 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use according to internal business and security policies.
Senior Information Technology Specialist
U.S. Army Active Duty
08.2020 - 04.2022
- Drafted SOPs that helped increase speed and improve quality for IT Service Management support efforts through processes development and execution
- Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 90% issue resolution scores by providing excellent service to internal and external customers
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Information Technology Specialist
U.S. Army Active Duty
08.2016 - 07.2020
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Supported team computer needs with skilled installation of devices, cables and software; answered user inquiries regarding computer software or hardware operation to resolve problems
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Restored performance by completing basic repairs to hardware, software and equipment; kept team on task, tracking schedules, monitoring deliverables, and troubleshooting technical problems
Education
Associate of Arts - General Studies
2022
Highschool Diploma - undefined
2016
Skills
- US Security Clearance
- Mission Critical Applications
- LAN and WAN Control
- SOP Writing
- HTML and XML
- File System Administration
- Device Configuration
- Network Migration
- Infrastructure Updates
- Automation Management
- Virtual Machine Operation
- Network Firewall Management
Timeline
System Administrator - Tata Consultancy Services/NXP Semiconductors
05.2022 - Current
Senior Information Technology Specialist - U.S. Army Active Duty
08.2020 - 04.2022
Information Technology Specialist - U.S. Army Active Duty
08.2016 - 07.2020
Central Texas College - Associate of Arts, General Studies
West Florida High School of Advanced Technology - Highschool Diploma,
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