Summary
Overview
Work History
Education
Skills
Timeline
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Javon Brown

Baltimore,MD

Summary

Efficient and reliable Environmental Service Supervisor at Horseshoe Casino, my skills enhanced in operational efficiency with customer satisfaction. Expert in hazardous materials handling and custodial services, coupled with exceptional leadership and problem-solving abilities. Demonstrated success in mentoring staff and improving service quality, contributing to a significant increase in departmental performance.

Overview

6
6
years of professional experience

Work History

Environmental Services Supervisor

Horseshoe Casino
Baltimore, MD
03.2023 - 01.2025
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Evaluated current processes within the department and recommended improvements where necessary.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Removed trash and dirty linens from room attendant carts.
  • Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Trained team members in proper cleaning and sanitizing procedures.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Valet

MJ Valet
Baltimore, MD
07.2022 - 01.2023
  • Assigned numbered tags to customers and vehicles.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Assisted customers with their luggage to and from their vehicles.
  • Greeted customers and opened car doors to enhance service.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Managed the flow of traffic around the property by directing cars to available spaces.
  • Greeted customers and opened doors for them upon arrival.
  • Issued ticket stubs and gave customers matching stub for locating parked vehicles.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.

Delivery Driver

Amazon
Baltimore, MD
01.2019 - 07.2022
  • Inspected vehicle and maintained gas, oil and water levels.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Utilized GPS and maps for efficient route planning.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Transported and safely delivered items to prevent damage or loss.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Checked tires for proper inflation before leaving on each route.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Education

High School Diploma -

Harbor City High
Baltimore, MD
06-2007

Skills

  • Custodial services skills
  • Delegating work assignments
  • Checking supplies
  • Chemical preparation
  • Inspecting equipment
  • Sanitation documentation
  • Waste disposal
  • Health and safety
  • Hazardous materials handling
  • Sanitation expertise
  • Customer service
  • Decision-making
  • Active listening
  • Typing proficiency
  • Problem resolution
  • Proofreading
  • Data entry
  • Calendaring

Timeline

Environmental Services Supervisor

Horseshoe Casino
03.2023 - 01.2025

Valet

MJ Valet
07.2022 - 01.2023

Delivery Driver

Amazon
01.2019 - 07.2022

High School Diploma -

Harbor City High

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Javon Brown