Javon Griffiths
Greenbelt ,MD
Summary
Dynamic Assistant Store Manager at Aldi with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I foster a collaborative environment that boosts employee performance and customer satisfaction. Successfully resolved customer issues, leading to improved loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Aldi
Capitol Heights, MD
07.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Grounds Crew Member, Bell Boy
Georgian Lakeside Resort
Lake George, NY
07.2021 - 09.2021
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Upheld high standards of cleanliness throughout the property by routinely picking up litter and ensuring trash receptacles were emptied regularly.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Increased hotel revenue by promoting available services, such as room upgrades, spa treatments, and special packages to guests.
- Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
Crew Member
Auntie Anne's Pretzels
Lake George, NY
07.2021 - 2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Education
Bachelor of Science - Shipping And Logistics And Supply Chain Management
Carbbiean Maritime University
Palisadoes Park, CSO, Norman Manley Hwy Kingston J11.2021
Mathematics,English Language, Information Tech Etc
Troy High School
Trelawny, Jamaica06.2017
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Team building and leadership
- Customer service management
- Attention to detail
- Upselling and cross selling
- Sales techniques
- Sales growth
Timeline
Assistant Store Manager
Aldi
07.2023 - Current
Grounds Crew Member, Bell Boy
Georgian Lakeside Resort
07.2021 - 09.2021
Crew Member
Auntie Anne's Pretzels
07.2021 - 2021
Bachelor of Science - Shipping And Logistics And Supply Chain Management
Carbbiean Maritime University
Mathematics,English Language, Information Tech Etc
Troy High School