Javon Pope
Norfolk,VA
Summary
Driven and detail-oriented professional with extensive experience as a Sr. Lube Technician at Take 5 and Retail Reset Merchandiser at SAS Retail Merchandising. Excelled in customer service and problem-solving, significantly enhancing customer satisfaction and workplace safety. Skilled in oil changes, inventory management, and fostering positive team environments. Demonstrated dependability and a commitment to excellence in all tasks. Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Overview
8
8
years of professional experience
Work History
Sr. Lube Technician
Take 5
03.2019 - 03.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Retail Reset Merchandiser
SAS Retail Merchandising
08.2015 - 02.2019
- Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
- Increased customer satisfaction by providing knowledgeable assistance and addressing inquiries promptly.
- Contributed to a positive work environment, fostering teamwork among colleagues for increased productivity.
- Collaborated with store management to ensure proper merchandising techniques were utilized for optimal results.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and reporting any discrepancies or concerns promptly.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2014
Skills
- Customer Service
- Dependable and Responsible
- Problem-Solving
- Tire Changing and Rotation
- Fluid Checks
- Oil change expertise
- Battery Installation
- Safety Compliance
- Customer Relations
- Attention to Detail
- Workplace Safety Practices
- Hardworking and Dedicated
- Work Orders and Documentation
Timeline
Sr. Lube Technician
Take 5
03.2019 - 03.2023
Retail Reset Merchandiser
SAS Retail Merchandising
08.2015 - 02.2019
High School Diploma -
Granby High School
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