Javon Wilson
Bank Teller
North Las Vegas,NV
Summary
Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and asset managing abilities.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Bank Teller
Wells Fargo
03.2023 - 01.2024
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
Member Frontline Associate
Sam's Club
03.2017 - 01.2023
- Assisted customers with membership applications, renewals, and cancellations
- Processed monetary transactions using manual calculations
- Informed customers about billing, payment processing, support policies, and procedures
- Effectively communicated with customers about account changes, new products or services, and potential membership upgrades
- Provided exceptional customer service by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Worked in various departments within the store, which allowed me to better assist customers and provide reliable back-up to my team.
Crew Member
Sonic Drive-In
09.2014 - 01.2017
- Took orders, prepared meals, and processed various forms of payments manually
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other crew members to achieve goals.
Education
Associate of Science -
College of Southern Nevada
09.2014 - 12.2022
High School Diploma - undefined
Northwest Career and Technical Academy
08.2010 - 06.2014
Skills
Professional telephone demeanorComplaint resolutionAbility to adapt to changing environmentCommunication skills at a business level
Data Inputting
Asset Management
Customer Needs Assessment
Financial Software
Customer Relationship Development
Awards
- 5 years award, awarded by Greg Penner (Chairman of the Board of Directors, Walmart), Doug Mcmillon (President and CEO, Walmart). Recognized for loyalty, dedication, and hard work., 03/01/22
- Certificate of Appreciation, Leonard Dejong - Club Manager, Recognized for being accident free., 04/01/19
- Creating Winning Moments Best Cart Attendant, Amy Saechao, Going above and beyond and making Sam's club a great place to work and shop., 03/01/18
Timeline
Bank Teller
Wells Fargo
03.2023 - 01.2024
Member Frontline Associate
Sam's Club
03.2017 - 01.2023
Crew Member
Sonic Drive-In
09.2014 - 01.2017
Associate of Science -
College of Southern Nevada
09.2014 - 12.2022
High School Diploma - undefined
Northwest Career and Technical Academy
08.2010 - 06.2014