Kiley Turckes
Summary
Friendly and efficient associate devoted to maximizing customer satisfaction with exceptional service and support. Strong skills in retaining product and service information to provide effective issue resolution. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with a positive demeanor who is articulate and very organized.
Overview
10
10
years of professional experience
Work History
Bank Teller
PNC Bank
07.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- As the Vault teller I made certain the branch possessed currency accommodating the needs of our clients while ensuring accuracy and compliance with bank policies. Counted and packaged currency and coins weekly.
Guest Advocate
Target
03.2021 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Trained new personnel regarding company operations, policies and services
- Cross-trained and provided back up for other areas of the store, constantly expanding any knowledge to be accessible in any department needed
Service Desk Associate
Home Depot
04.2018 - 01.2021
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Informed customers about special promotions and provided detailed information for various products
Lead Court Monitor and Party Coordinator
Skymax Trampoline Arena
04.2015 - 12.2018
- Cleaned trampolines and attractions to reduce the spread of germs and bacteria while inspecting the equipment to detect wear and tear, notifying my manager of parts needing immediate repair
- Interacted with hundreds of guests per day with friendly, patient manner to deliver positive, fun experiences
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Facilitated and supervised birthday party activities based on participant preferences and requests
- Observed and advised court monitors while also attending my allotted domain
Education
Associate of Applied Business - Accounting – Forensic Accounting Major
Stark State College
North Canton, OHSkills
- Credit Card Processing and Money Handling Abilities
- Good Listening Skills
- Attention to Detail
- Creative Problem Solving
- Professional Telephone Demeanor
- Patience and Empathy
- Team Collaboration
- Customer Service
Timeline
Bank Teller
PNC Bank
07.2024 - Current
Guest Advocate
Target
03.2021 - 01.2024
Service Desk Associate
Home Depot
04.2018 - 01.2021
Lead Court Monitor and Party Coordinator
Skymax Trampoline Arena
04.2015 - 12.2018
Associate of Applied Business - Accounting – Forensic Accounting Major
Stark State College
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