Palak Sheth
Waxhaw,North Carolina
Summary
Talented Customer Service professional offering 10 years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skills staff training and development. Self-motivated with exceptional communication and customer service. Highly-skilled and enthusiastic about ensuring optimal customer service for Aviation and Retail objectives. Energetic team player with top-notch organizational skills. Friendly Customer Service Representative adept at working in diverse and customer service environments.
Overview
19
19
years of professional experience
Work History
Bank Teller
Fifth Third Bank
Waxhaw, North Carolina
12.2018 - Current
- Responded and assisted customers with account inquiries and updates.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records and client information.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Liaised between bank branches regarding best practices and operations.
- Entered transactions into computer and issued customer receipts.
- Welcomed customers and offered pleasant service during entire transaction.
Customer Service Representative
Kohls Corp
Waxhaw, North Carolina
10.2017 - 10.2018
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked closely with sales representatives on inventory control and ordering.
- Learned, referenced and applied product knowledge information.
Customer Service Agent
American Airlines Inc
Charlotte, NC
05.2008 - 03.2018
- Adapted to new applications and maintained knowledge of current technologies.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Gathered sensitive information to update customer profiles and help with the appeals process.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sandwich Artist
Subway
Pineville, NC
04.2006 - 05.2008
- Communicated menu item information and offered suggestions to promote featured products.
- Organized work areas to foster efficiency.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Provided product information and menu item explanation to ensure consideration of dietary restrictions.
- Cleaned food preparation areas, tools, and equipment.
Education
Associate of Science -
Central Peidmont Community College
CharlotteSkills
- Data entry
- Shipping and receiving
- Stocking and replenishing
- Order fulfillment
- Medical terminology knowledge
- Sales
- Customer service
- Cash handling
- MS Windows proficient
- Credit card processing
- POS systems expert
- Strong client relations
- Quick learner
- Exceptional communication skills
Timeline
Bank Teller
Fifth Third Bank
12.2018 - Current
Customer Service Representative
Kohls Corp
10.2017 - 10.2018
Customer Service Agent
American Airlines Inc
05.2008 - 03.2018
Sandwich Artist
Subway
04.2006 - 05.2008
Associate of Science -
Central Peidmont Community College