Wesley Walker
Bank Teller
Beltsville,MD
Summary
Well driven with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Bank Teller
Wells Fargo
Laurel, MD
12.2020 - 01.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
Customer Service Manager
Walmart
Laurel, MD
11.2018 - 10.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Help Desk Representative
Walker Roofing
Southeast, DC
02.2017 - 05.2018
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Answer the phone for customers to set up an appointment date and time for an estimate for their roof.
Education
High School Diploma -
Laurel High School
Laurel, MD 08.2013 - 05.2017
No Degree - Comptia A++ Certification
Prince George's Community College
Upper Marlboro, MDSkills
Account updating
Timeline
Bank Teller
Wells Fargo
12.2020 - 01.2023
Customer Service Manager
Walmart
11.2018 - 10.2020
Help Desk Representative
Walker Roofing
02.2017 - 05.2018
High School Diploma -
Laurel High School
08.2013 - 05.2017
No Degree - Comptia A++ Certification
Prince George's Community College
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