Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Javonda Cochran

Atlanta,GA

Summary

Customer service-focused individual with experience in the banking and healthcare industries. Adept at accurately responding to customer inquiries, resolving customer issues, and developing effective solutions. Dedicated to providing top-notch customer service and maintaining a high level of professionalism.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate Team Lead

Pasha Blush
05.2025 - Current
  • Increased sales revenue by implementing innovative sales strategies and engaging customers.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.

Member Service Representative

Broadpath
06.2023 - 08.2025
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
  • Maintained patient confidentiality when handling records and sensitive data.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Medicare Sales Agent

Assurance IQ
07.2022 - 03.2023
  • Increased client retention by identifying premium discounts and increasing savings opportunities.
  • Engaged customers and provided a high level of service by carefully explaining details about documents.
  • Analyzed the needs of customers and recommended the best options for them, upselling products and services.
  • Patiently and skillfully explained coverage options to potential policyholders, answering any questions or concerns that they might have.

Customer Lending Representative

loanDepot
07.2021 - 07.2022
  • Explained charges, fees, sales terms, and service agreements to over [Number] customers on a daily basis.
  • Improved operational efficiencies by managing accounts and contracts, as well as processing system orders and cancellations.
  • Was in charge of responding to customer inquiries and resolving complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Handle customer complaints to ensure that they receive the highest level of support and satisfaction possible.
  • Assisted customers in completing quick and efficient sales transactions to ensure a high level of customer service.

Technical Support Specialist

Kelly Services
02.2019 - 07.2020
  • Documented and updated case notes for each customer and work order.
  • Worked with the support team to help clients with urgent technical issues and come up with effective solutions.
  • Explained technology-related details to people from all walks of life and in a variety of job positions in simple terms.
  • Reviewed current hardware and software and suggested changes to improve system performance.
  • Worked closely with supervisors to escalate and resolve customer or technical issues.
  • Inbound phone calls from customers were received, and I was responsible for providing first-level support and remotely troubleshooting issues with service, equipment, and customer accounts.

Education

High School - undefined

Osborne High School
Marietta, GA
01.2018

Skills

  • Email marketing
  • Problem resolution
  • MS Office
  • Process improvement
  • Insurance billing
  • Customer service
  • Team management
  • Customer follow-up
  • Insurance sales strategy
  • Answering customer questions
  • Data entry
  • Patient counseling
  • Verifying orders

Certification

Medicare License

Timeline

Sales Associate Team Lead

Pasha Blush
05.2025 - Current

Member Service Representative

Broadpath
06.2023 - 08.2025

Medicare Sales Agent

Assurance IQ
07.2022 - 03.2023

Customer Lending Representative

loanDepot
07.2021 - 07.2022

Technical Support Specialist

Kelly Services
02.2019 - 07.2020

High School - undefined

Osborne High School

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