Javonna Askew
Chicago,IL
Summary
Progressive nonprofit professional and team enabler with the proven ability to integrate procedural development, process improvements that create efficient customer service processes and maintain positive client relations. Proactive respondent; strategic communicator and problem solver with good judgment; people-focused leadership that is results directed; buoyant and influential. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
17
17
years of professional experience
Work History
PROGRAM COORDINATOR
The Firehouse Community Arts Center
2020.12 - Current
- Duties include performing specialized tasks, managing team of peace ambassadors, and establishing relationships with vendors and freelance professionals
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
COMMUNITY COLLABORATION AND RESIDENT ENGAGEMENT COORDINATOR
I Am Able Center
2017.08 - 2020.12
- Empower residents to be catalysts for change, increase community engagement, and ultimately make their neighborhoods safer through development of neighborhood action plans.
RESOURCE CASE MANAGEMENT SUPERVISOR
I Am Able Center
2018.01 - 2020.01
- Coordinates care from enrollment to discharge for families within 8-block sector of North Lawndale neighborhood
- Evaluates the needs of participants and families, the resources available, and recommends and facilitates the best plan for trauma informed treatment.
PROGRAM ADVOCATE
Chicago Urban League
2015.01 - 2017.01
- Developed and executed leadership and guidance to young girls on restorative practice model with implementation of social and emotional learning (SEL)
- Responsible for case management, creation, and implementation of Individual Service Plans, determination of participant’s service needs and referrals
- Kept accurate and timely submission of case notes and maintained records for ease of access and compliance.
- Arranged municipal services to ensure health and well-being of students.
- Cultivated strong partnership with Chicago Public Schools (CPS), sister and state agencies that increased community resources to students.
QUALITY ASSURANCE ANALYST
UST Global
2014.01 - 2015.01
- Developed and designed test cases/scripts utilizing Business Requirements
- Executed various testing methods such as black box, functional, regression, QA, DEV, AND UAT environments
- Ensured that approved deliverables met functional and design specifications
- Tracked completion and coordinated cross-functional communication with business analysts, project managers, developers, internal/external clients and senior management to counsel issues throughout the software testing life cycle via test summary reports.
- Analyzed various reports and provided trend results to management and staff to enhance monitor performance metrics and improve awareness.
- Developed and presented training plans to address performance improvement goals.
- Contributed feedback and support to production teams while ensuring that internal and external clients met their needs.
SUPERVISOR
United Parcel Service
2007.01 - 2013.01
- Trained, evaluated, and enabled staff to improve skills and achieve daily objectives
- Generated, analyzed and prepared financial reports for operations performance management
- Managed OSHA regulation implementation
- Managed inventory control and organized payroll systems.
- Developed process efficiencies to improve quality assurance, increasing team's performance and raising employee engagement.
Education
MASTER’S DEGREE - Organizational Leadership
Lewis University
1 University Way. Romeoville, IL 6044608.2024
BACHELOR’S DEGREE - General Studies
Chicago State University
9501 S. King Drive. Chicago, IL 6062805.2012
ASSOCIATES DEGREE - Business Administration
Kishwaukee Community College
21193 Malta Rd. Malta, IL 6015012.2003
Skills
- Resource Management
- Training & Development
- Direct Service & Support
- Case Management
- Community Engagement
- Optimization & Reporting
- Project Coordination
- Data management familiarity
- Onsite tours
- Vendor Management
- Report creation
- Needs analysis
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Program Leadership
- Effective leader
- Program Guidelines Adherence
- Strategic leadership
- Understanding of human resources
Timeline
PROGRAM COORDINATOR
The Firehouse Community Arts Center
2020.12 - Current
RESOURCE CASE MANAGEMENT SUPERVISOR
I Am Able Center
2018.01 - 2020.01
COMMUNITY COLLABORATION AND RESIDENT ENGAGEMENT COORDINATOR
I Am Able Center
2017.08 - 2020.12
PROGRAM ADVOCATE
Chicago Urban League
2015.01 - 2017.01
QUALITY ASSURANCE ANALYST
UST Global
2014.01 - 2015.01
SUPERVISOR
United Parcel Service
2007.01 - 2013.01
MASTER’S DEGREE - Organizational Leadership
Lewis University
BACHELOR’S DEGREE - General Studies
Chicago State University
ASSOCIATES DEGREE - Business Administration
Kishwaukee Community College
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