JAVONTA BARNETT
Victoria,TX
Summary
Quality-oriented Biology major (4.0 GPA) currently attending Colorado Technical University (CTU), with 5.5+ years of customer service experience. Aiming to leverage a proven knowledge of customer service, operating policies & procedures, and productivity and performance management skills to successfully fill the role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Victoria, TX
11.2021 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Performed timely bank deposits while adhering to established security measures during transport of funds from the facility to financial institutions.
- Executed various customer deposits, withdrawals, and money orders.
Customer Service Representative
Humach
Victoria, TX (remote)
01.2021 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Assistant Manager- Electronics Dept
Walmart Inc.
Victoria
01.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor Of Business Administration - Business Management
Colorado Technical University
Colorado Springs, CO05.2026
D.P.T. Biology Candidate -
Victoria college
Victoria, TX05.2022
Victoria West High School
Victoria, TX05.2019
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Customer Relationship Building
- Sales expertise
- Interpersonal communication skills
- Product and service knowledge
- Customer Relations
References
References available upon request
Timeline
Operations Manager
CVS Pharmacy
11.2021 - 01.2024
Customer Service Representative
Humach
01.2021 - 06.2021
Assistant Manager- Electronics Dept
Walmart Inc.
01.2019 - 12.2020
Bachelor Of Business Administration - Business Management
Colorado Technical University
D.P.T. Biology Candidate -
Victoria college
Victoria West High School