Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javonta Johnson-Lewis

Aurora,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

L5 Operations Area Manager

Amazon
11.2021 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Oversaw all five Outbound processes for effective communication to deliver for customers daily.
  • Consistent Leader in Fulfillment Center with Highest Leadership Behavioral Index average (4.7/5.)
  • Reduced safety incidents in Fulfillment Center by achieving Highest Safety Behavioral Index (7%/100%).

Customer Service Representative

Kansas City Royals
07.2019 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally and escalated major issues to supervisor.
  • Assisted various ticket related programs including Season Ticket Member inquiries, single game ticket purchases and special events.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Guest Services Representative

Kansas City Chiefs
05.2019 - 05.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained high level knowledge of all services offered to answer guest questions.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Prevented any unruly behavior from fans and making sure that guests adhere to rules in place.
  • Ensured each fan is taken care of in championship manner that makes Arrowhead a unique experience.

Fitness Professional

Lifetime Fitness Center
07.2019 - 01.2020
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Worked independently and as member of cohesive team to support individual needs.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Cultivated positive relationships with participants by building and sustaining rapport.

Assistant, Inventory Management

Ag Works LLC
05.2018 - 08.2019
  • Made minor adjustments and repairs to agricultural equipment.
  • Completed hands-on crop production work for large-scale commercial cultivation operation.
  • Helped keep facilities, equipment and tools operational with regular repairs and proactive maintenance.
  • Maintained daily inventory log.
  • Located and filled pivots at crop circles.
  • Managed weighing and billing for client.
  • Prepared and dispensed chemicals to OSHA standard.

Facilities Lead

Wichita State University
12.2018 - 05.2019
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Drove compliance with regulations, building codes, and health and safety standards.

Education

Masters of Education - Sport Management

Wichita State University
Wichita, KS
05.2020

Bachelor of Science - Health And Human Performance

Fort Hays State University
Hays, KS
05.2018

Skills

  • Goals and Performance
  • Product and Service Sales
  • Staff Development
  • Talent Review
  • Complex Problem-Solving
  • Active Listening
  • Profitability Assessments
  • Judgment and Decision-Making
  • Production Data Analysis
  • Business Analytics
  • Networking Events
  • Lean Manufacturing

Timeline

L5 Operations Area Manager

Amazon
11.2021 - Current

Customer Service Representative

Kansas City Royals
07.2019 - 10.2020

Fitness Professional

Lifetime Fitness Center
07.2019 - 01.2020

Guest Services Representative

Kansas City Chiefs
05.2019 - 05.2020

Facilities Lead

Wichita State University
12.2018 - 05.2019

Assistant, Inventory Management

Ag Works LLC
05.2018 - 08.2019

Masters of Education - Sport Management

Wichita State University

Bachelor of Science - Health And Human Performance

Fort Hays State University

Similar Profiles

CREATE PROFILE
Javonta Johnson-Lewis