Javontae Roach
Euclid ,Ohio
Summary
Customer Service Representative at Dreams Nursing Care. I assist my mother with running her nursing care agency. I am responsible for resolving call off’s, scheduling shifts and setting client’s up with transportation for their appointments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dreams Nursing Care
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Assisting clients with setting up transportation for their appointments.
- Scheduling nursing shifts
- Resolving call off’s
Education
Euclid High School
Euclid, OH05.2026
Skills
- Customer service
- Active listening
- Relationship building
- Call center experience
- Follow-up skills
- Call management
- Appointment scheduling
Timeline
Customer Service Representative
Dreams Nursing Care
06.2024 - Current
Euclid High School
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