Javontae Roach
Tell Us About Yourself
I am a dependable, hardworking, and compassionate high school graduate with experience in both customer service and pet care. As a Customer Service Representative at Dreams Nursing Care, I assist my mother with the daily operations of her nursing care agency by helping resolve staff call-offs, scheduling shifts, coordinating client transportation to appointments, and communicating with clients and caregivers. This role has strengthened my communication, organization, problem-solving, and time management skills.
In addition to my customer service experience, I have worked as a Pet Care Attendant, where I cared for animals by feeding them, supervising playgroups, maintaining a clean and safe environment, and monitoring their behavior and well-being. This experience taught me responsibility, patience, teamwork, and the importance of providing excellent care.
I enjoy helping others, work well in fast-paced environments, and am eager to continue learning while making a positive contribution to any team.
Work History
Customer Service Representative
2 Years 2 Months- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Assisting clients with setting up transportation for their appointments.
- Scheduling nursing shifts
- Resolving call off’s
Kennel Technician
1 YearPet Care Attendant
- Supervised dogs in group play settings while maintaining a safe and positive environment.
- Provided daily pet care, including feeding, fresh water, and administering medications as directed.
- Monitored animal health, behavior, and social interactions, reporting concerns to management promptly.
- Maintained detailed documentation of pet care, medications, and behavioral observations.
- Conducted enrichment activities, including walks, fetch, interactive play, and basic obedience reinforcement.
- Comforted anxious or timid animals and safely managed high-energy dogs using appropriate handling techniques.
- Cleaned and sanitized kennels, play areas, and common spaces in accordance with health and safety standards.
- Performed laundry, waste removal, and general housekeeping to ensure a clean and sanitary facility.
- Assisted with maintaining a welcoming environment for pets while providing compassionate, attentive care.
Skills
Education
Euclid Heights high school- May 2026 graduate