Javontay Jenifer
Washington,DC
Summary
Detail-oriented and reliable Administrative Assistant with extensive experience supporting legal, financial, and corporate teams in fast-paced office environments. Proven ability to manage confidential materials while delivering professional support to executives and staff. Strong organizational skills and a commitment to excellence ensure seamless operations and effective communication within teams. Adept at adapting to dynamic work settings, consistently contributing to the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Member Service Representative
ID.me
10.2024 - Current
- Reviewed and validated sensitive identification documents (Drivers licenses, Passports, Social Security Cards) to ensure KYC and fraud- Prevention compliance
- Processed member registrations and verifications accurately, ensuring compliance with security protocols.
- Educated members on ID.me services and features, improving overall user engagement and adoption rates.
- Documented customer interactions, escalations, and technical using CRM and Ticketing software
- Collaborated with internal teams to identify verification errors, System Issues, and potential fraudulent activity
- Consistently met targets for chat response time, verification accuracy, and customer satisfaction .
Lead Consultant
FedEx Office @ Capital One HQ
09.2022 - 05.2025
- Performed administrative duties including data entry, filing, and managing sensitive documents
- Handled confidential legal and financial documents for a multi-million-dollar corporate client (Capital One), ensuring secure processing and strict information privacy
- Maintained accurate client records and ensured inventory tracking logs were up to date
- Resolved client inquiries professionally, often under time constraints
- Assisted with office equipment, forms processing, and daily reporting
Lead Cabin Supervisor
ABM Aviation
01.2021 - 08.2023
- Documented and submitted aircraft inspection reports with attention to accuracy and timelines
- Completed physical checklists and maintained cleaning logs for compliance
- Trained team members on proper documentation and task recording procedures
Education
High School Diploma -
Goodwill Excel Center
Washington, DC06.2023
Skills
- File management proficiency
- Experienced in Word and Excel applications
- Meticulous attention to detail
- Maintaining confidentiality
- Effective verbal communication
- Effective time management
Timeline
Member Service Representative
ID.me
10.2024 - Current
Lead Consultant
FedEx Office @ Capital One HQ
09.2022 - 05.2025
Lead Cabin Supervisor
ABM Aviation
01.2021 - 08.2023
High School Diploma -
Goodwill Excel Center