Jawaan Jones
MyCoketech Floor Operations Supervisor
Woodstock,GA
Summary
Accomplished professional with a proven track record at The Coca-Cola Company, CCNA, excelling in equipment operations and technical support on all equipment platforms. Demonstrated expertise in process improvement and adapting to new troubleshooting techniques, achieving significant efficiency gains. Skilled in fostering team growth and implementing innovative solutions, adept at translating complex technical concepts into actionable insights. Currently, leading Aquant AI project to create a troubleshooting tool through web-based browser for Field Technicians.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
MyCoketech Floor Ops Supervisor
The Coca-Cola Company, CCNA
2024.04 - Current
- Oversee daily operations of myCoketech department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolve equipment issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to troubleshoot beverage dispensers and maintain team efficiency and organize workflows
Sr. Technical Advisor
The Coca-Cola Company, CCNA
2017.01 - 2024.04
- Reduced downtime and increased efficiency through the implementation of proactive maintenance procedures.
- MyCoketech New Hire Trainer, fostering a supportive environment for professional growth and development.
- Developed innovative solutions for complex technical issues, resulting in improved overall functionality.
- Led process improvement initiatives such as Videochat, that resulted in significant cost savings without sacrificing quality or performance standards.
- Facilitated seamless transitions during system upgrades or migrations to ensure minimal disruption to ongoing operations.
- Ensured clear communication between stakeholders by translating complex technical concepts into easily digestible terms.
Field Service Technician
Coca Cola Beverages Florida
2016.04 - 2017.01
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maintained company field response vehicle stocked with repair and replacement parts. Managed parts inventories quarterly
Field Service Technician
Coca-Cola Beverages United
2016.01 - 2017.01
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Served as Lead Technician and trained and developed new hire technicians in the field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
- Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
Education
Bachelor of Science - Criminal Justice
University of West Georgia
Carrollton, GA 2005.08 - 2009.05
Skills
Staff Management
Process Improvement
Operations Management
Implement New Knowledge Articles
Equipment Trainer
Staff Management
Timeline
MyCoketech Floor Ops Supervisor
The Coca-Cola Company, CCNA
2024.04 - Current
Sr. Technical Advisor
The Coca-Cola Company, CCNA
2017.01 - 2024.04
Field Service Technician
Coca Cola Beverages Florida
2016.04 - 2017.01
Field Service Technician
Coca-Cola Beverages United
2016.01 - 2017.01
Bachelor of Science - Criminal Justice
University of West Georgia
2005.08 - 2009.05
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