Jawad (JD) Ashfaq
Kansas City,KS
Summary
Highly productive and efficient Title & License Specialist with expertise in title research, document verification, and DMV regulatory compliance. Known for accuracy and speed in work processes. Demonstrates excellent communication, problem-solving, and time management skills to navigate complex transactions successfully.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Title and License Specialist
ACERTUS
Overland Park, KS
01.2024 - Current
- Reviewed title documents and provided guidance on title related matters.
- Performed due diligence to identify any potential issues with a given title.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Created spreadsheets to track data entries.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Coordinated with other departments to resolve issues related to titling process.
- Processed title applications for new vehicles or transfers of ownership.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Supervised records clerks and title examiners, offering assistance when needed.
- Verified accuracy of scanned documents against corresponding paper originals.
- Maintained a record of all scanned documents and files for future reference.
Executive Manager
KCMO Automotive
Belton, Mo
01.2012 - Current
- Provided guidance and mentorship for junior-level staff members.
- Resolved customer complaints regarding sales and service.
- Developed sales team through motivation, counseling, and product knowledge education.
- Developed and implemented sales strategies to increase market share of the company.
- Analyzed customer needs, identified potential markets, and created a comprehensive plan for growth.
- Planned and organized training sessions for new sales personnel on product knowledge and selling techniques.
- Created an effective system for tracking bids, payments, and other transactions associated with auctions.
- Performed due diligence to identify any potential issues with a given title.
- Verified legal descriptions of properties for accuracy.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Assisted in the showroom to answer questions about car models and features.
- Organized test drives for customers to help them decide on a car model.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
Robot Operator
Amazon
Kansas City, KS
09.2023 - 01.2024
- Performed daily safety checks on robots and equipment to ensure optimal operation.
- Conducted physical inventory audits to ensure accuracy of stock levels.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled and packed orders according to customer specifications.
- Labeled boxes, containers, and pallets for shipment purposes.
VOLUNTEER
Islamic Center of Johnson County
Overland Park, KS
03.2007 - 12.2017
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Helped coordinate transportation arrangements for volunteers who needed rides.
- Assisted in developing and implementing new programs designed to increase participation in prayer activities among members.
CASHIER
ConocoPhillips
Kansas City, MO
02.2013 - 07.2015
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Provided excellent customer service by addressing complaints promptly and courteously.
CUSTOMER SERVICE AGENT
Kansas City Desi Community
Olathe, KS
03.2006 - 07.2011
- Make and confirm reservations for transportation and accommodations using telephones, faxes, mail, and computers.
- Plan routes, itineraries, and accommodation details, and compute fares and fees using schedules, rate books, and computers.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Intern
Verizon
Overland Park, KS
01.2008 - 02.2009
- Developed, maintained and monitored complex mobile communication systems.
- Analyzed and troubleshot system issues to optimize performance.
- Prepared technical documentation for mobile communications projects.
Education
ELECTRICAL ENGINEERING - INFORMATION OF TECHNOLOGY
University of Missouri-Kansas City
Kansas City, MO03.2012
Associate of Arts - Information Technology
Metropolitan Community College - Kansas City
Kansas City, MO03-2009
HIGH SCHOOL DIPLOMA -
Maur Hill - Mount Academy
Atchison, KANSAS05.2005
Associate of Arts - Information Technology
Johnson County Community College
Overland Park, KSSkills
- Office Administration
- Customer Relationship Management
- Handle Multiple Task
- Speaks Urdu/Hindi/Punjabi
- Document Preparation
- Collecting information
- Verifying data accuracy
- Quality Control Procedures
- Microsoft Office expertise
- Document Scanning
- Deadline-oriented
- Cash Handling
- Team Supervision
- Vehicle auctions
- Vehicle maintenance and repair
- Sales expertise
- Team Collaboration
- Data Analysis
Languages
- Urdu, Native
- Punjabi, Native
- Hindi, Bilingual
- Arabic, Intermediate
Volunteer Experience
Volunteer, Islamic Center of Johnson County, Overland Park, KS, 03/01/07, 02/01/17, Take action to contain hazardous chemicals that might catch fire, leak, or spill., Collaborate with police to respond to accidents, disasters, and arson investigation calls., Clean and maintain fire stations and fire fighting equipment and apparatus., Inform and educate the public on fire prevention.
Community Service
Customer Service Agent, Kansas City Desi Community, Olathe, KS, 03/01/06, 07/01/11, Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers., Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers., Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
References
KCMO Automotive: www.kcmoautomotive.com
Acertus: www.acertusdelivers.com
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
USED CAR DEALER
State of Missouri
Timeline
Title and License Specialist
ACERTUS
01.2024 - Current
Robot Operator
Amazon
09.2023 - 01.2024
CASHIER
ConocoPhillips
02.2013 - 07.2015
Executive Manager
KCMO Automotive
01.2012 - Current
Intern
Verizon
01.2008 - 02.2009
VOLUNTEER
Islamic Center of Johnson County
03.2007 - 12.2017
CUSTOMER SERVICE AGENT
Kansas City Desi Community
03.2006 - 07.2011
ELECTRICAL ENGINEERING - INFORMATION OF TECHNOLOGY
University of Missouri-Kansas City
Associate of Arts - Information Technology
Metropolitan Community College - Kansas City
HIGH SCHOOL DIPLOMA -
Maur Hill - Mount Academy
Associate of Arts - Information Technology
Johnson County Community College