Jawan Phillips
Washington
Summary
Dynamic and dependable professional with experience as a Ramp Agent at Piedmont Airlines, excelling in aircraft marshalling and team collaboration. Proven ability to enhance operational efficiency and ensure safety compliance. Recognized for training new agents and maintaining high standards in baggage handling and customer service.
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Also cross trained in the Food industry with multiple years working in Restaurants, Fine Dining, Catering, as well as Classroom training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Piedmont Airlines
01.2025 - Current
- Operated ground support equipment to ensure timely aircraft turnaround.
- Conducted safety inspections of vehicles and equipment prior to use.
- Assisted with loading and unloading baggage, ensuring proper handling procedures.
- Communicated effectively with team members to coordinate flight operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
Grill Cook
Peri Peri Nandos
11.2024 - 02.2025
- Operated grill station efficiently, ensuring consistent food quality and presentation.
- Monitored cooking temperatures to maintain food safety and compliance standards.
- Collaborated with kitchen staff to streamline prep work and reduce service times.
- Trained new team members on grill techniques and safety protocols.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Crew Member
Wendy's
05.2019 - 06.2021
- Operated kitchen equipment efficiently, maintaining safety and hygiene standards.
- Prepared food items according to company recipes, ensuring quality and consistency.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team to streamline order processing, reducing wait times for customers.
Education
No Degree - Transportation Communication
Potomac Job Corps
Washington Dc01-2025
High School Diploma -
Penn Foster Career School
Scranton, PA10-2023
Culinary Serv Safe Manager
Potomac Job Corps
Washington Dc09-2023
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Customer service
- Team leadership
- Dependable and responsible
- New agent training
- Critical thinking
- Team collaboration
- Attention to detail
Certification
- [Pushback] Training - [June 2025]
- ServSafe Manager
- Serve safe alcohol,
- Front desk representative,
- Guestroom Attendant,
Maintenace employee, - Restuarant server,
- OSHA 10, NSC First aid, CPR & AED Course
Timeline
Ramp Agent
Piedmont Airlines
01.2025 - Current
Grill Cook
Peri Peri Nandos
11.2024 - 02.2025
Crew Member
Wendy's
05.2019 - 06.2021
No Degree - Transportation Communication
Potomac Job Corps
High School Diploma -
Penn Foster Career School
Culinary Serv Safe Manager
Potomac Job Corps