Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Hi, I’m
Jawaund Ramsey
Barista
Tallahassee,FL
Summary
Overview
23
years of professional experience
Work History
Earley's Kitchen Tallahassee, FL
Barista Manager
01.2020 - Current
Job overview
- Consistently met or exceeded daily sales targets, driving revenue growth for café.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted additional items with beverages, increasing store sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Organized and detail-oriented with strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained regular and consistent attendance and punctuality.
- Followed exact recipes for mixing and preparing beverage and food items.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining clean, welcoming environment.
- Oversaw food preparation and monitored safety protocols.
- Worked effectively in fast-paced environments.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Professional Building Maintenance Tallahassee, FL
Custodian
01.2012 - 12.2019
Job overview
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained well-organized supply closet for easy access to necessary tools.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Wing ZoneTallahassee, FL
Manager/Delivery Driver
09.2000 - 01.2011
Job overview
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Florida Metropolitan University Melbourne, FL
Associate of Science from Film/Video
07.2000
University Overview
Melbourne High School, Melbourne, FL. Melbourne, FL
High School Diploma
05.1997
University Overview
Skills
- ServeSafe Manager
- Cost controls
- Supply Ordering and Management
- Espresso machine operation
- Quality Control
- Supply Ordering
- Kitchen equipment operation and maintenance
- Inventory Management Software
- Health and safety compliance
- ServSafe Food Manager
- Safe Food Handling
- Labor and Overhead Cost Estimation
- Customer Service
- Collaboration and Teamwork
- Inventory Management
Timeline
Barista Manager
Earley's Kitchen
01.2020 - Current
Custodian
Professional Building Maintenance
01.2012 - 12.2019
Manager/Delivery Driver
Wing Zone
09.2000 - 01.2011
Florida Metropolitan University
Associate of Science from Film/Video
Melbourne High School, Melbourne, FL.
High School Diploma