Open To Work
Maryam Fouse
Philadelphia,PA
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Knowledgeable Barista with proven track record in overseeing daily operations and ensuring top-notch customer service. Successfully managed team dynamics and streamlined processes to enhance efficiency. Demonstrated leadership and communication skills, fostering collaborative and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Haraz Coffee House
Philadelphia, PA
05.2025 - Current
- ### High-Value Responsibility Gaps for Barista Shift Supervisor at Haraz Coffee House
- **Trained new baristas on beverage preparation techniques and customer service standards, ensuring consistent quality.**
- **Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business through effective communication.**
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Small Business Owner
Philadelphia, PA
01.2020 - Current
- Managed day-to-day operations of a small business, including customer service, inventory, and financial tracking.
Baker
Haraz Coffee House
04.2025 - 01.2026
- Developed seasonal recipes that aligned with customer trends, enhancing the coffee house's unique brand identity.
- Streamlined inventory management processes for ingredients, reducing waste while maintaining product availability and freshness.
- Coordinated with front-of-house staff to ensure seamless service during peak hours, optimizing customer satisfaction levels.
- Implemented sanitation protocols in compliance with health regulations, fostering a safe environment for staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Led quality control initiatives by meticulously evaluating baked goods for taste, texture, and presentation.
- Trained team members in baking techniques and safety standards, promoting a culture of excellence.
Barista
Haraz Coffee House
Philadelphia, PA
02.2025 - 05.2025
- Crafted high-quality beverages tailored to customer preferences, enhancing overall customer satisfaction and retention.
- Developed and maintained a clean and inviting workspace, promoting a welcoming atmosphere for patrons.
- Maintained knowledge of beverage trends and seasonal offerings, contributing to menu innovation discussions regularly.
Tech Support for Arabic Courses
Philadelphia, PA
01.2020 - 2020
- Filmed and livestreamed Arabic classes while troubleshooting technical issues for students and instructors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Culinary Arts
Community College of Philadelphia
01-2023
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Equipment troubleshooting
- Menu development
- Espresso machine operation
- Food safety compliance
- Cash handling
- ServeSafe manager
Affiliations
- Member, Quran Memorization ProgramVoorhees, NJ | 2017 – 2025
- Member, Girls Youth Auxiliary ProgramCherry Hill, NJ | 2018 – 2023
- Board Member, Life Skills Youth ProgramPhiladelphia, PA | 2019 – 2021
- Board Member, Muslim Student AssociationCommunity College of Philadelphia | 2023
Certification
ServSafe Food Protection Manager Certification
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Shift Supervisor
Haraz Coffee House
05.2025 - Current
Baker
Haraz Coffee House
04.2025 - 01.2026
Barista
Haraz Coffee House
02.2025 - 05.2025
Small Business Owner
01.2020 - Current
Tech Support for Arabic Courses
01.2020 - 2020
Associate of Science - Culinary Arts
Community College of Philadelphia