Jawrence Lassiter
Royse City,TX
Summary
Experienced customer service rep & Protective Service’s and Law Enforcement Professional. Knowledgeable at handling inbound and outbound calls, providing support and addressing customer inquiries, complaints, and issues. Documenting customer interactions, processing orders, and may engage in sales or market research. Working with the public, enforcing laws, and rules. Maintaining order, and protecting life and property of businesses and incarcerated people. Trained in safety protocols relating to law enforcement, CPR & First Aid trained individual.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Agent
Federal Reserve Bank of Dallas
Dallas, TX
03.2018 - Current
- Managing a large volume of calls assisting customers and benefit recipients enrolling U.S. Treasury checks to direct deposit.
- Directing customers to the appropriate agency to enquire in detail specific questions relating to benefit claims associated with Social Security Benefits.
- Updating payments to existing and from closed bank accounts to the Direcr Express Mastercard.
Security Officer
Guard Texas
Dallas, TX
12.2017 - 12.2019
- Front desk duties for Professional Business office. Assisting tenants and directing guests to appropriate suites, and informing tenats about deliveries, mail and walk-in inquiries related to their business.
- Patrolling perimeter of the building and interior offices and corridors. Allowing contractors access to the building.
- Directing undesirable’s away from the building as well as solicitors.
- Patrolling parking garage for undesirable people and removing them.
- Calling law enforcement to assist in elavated or extreme safety situations.
Customer Service Representative (Call Center)
Kohls Corp
Richardson, TX
10.2016 - 11.2017
- Identifying customer needs based on past orders, finding the best alternatives to orders while continuing to engage the customer in the Kohl’s retail experience.
- Managing customer concerns and complaints on the Kohl’s website. Advocating resolve product issues and sales in a call center environment.
- Team exercises and rapport building.
- Managing customer concerns and complaints on the Kohl’s website. Advocating resolve product issues and sales in a call center environment.
- Team meetings to improve group metrics and bring awareness to transitions within the Kohl’s business mission.
Correctional Officer
Corrections Corporation of America
Dallas, TX
01.2013 - 08.2013
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2001
Skills
- Call management
- Customer relationship management
- Payment processing
- Data entry
- Surveillance
- Weapon Handling
- Communication
- Problem Solving
- Physical Fitness
- Firearms training
- Defensive Tactics
- Report Writing
Languages
English
Native/ Bilingual
Certification
- Corrections
- Texas Unarmed Security License
- Property & Casualty License
Timeline
Call Center Agent
Federal Reserve Bank of Dallas
03.2018 - Current
Security Officer
Guard Texas
12.2017 - 12.2019
Customer Service Representative (Call Center)
Kohls Corp
10.2016 - 11.2017
Correctional Officer
Corrections Corporation of America
01.2013 - 08.2013
High School Diploma -
Lake Highlands High School