Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
8
8
years of professional experience
Work History
FEMA Disaster Housing Inspector
Vanguard Inspection Services
Winchester, Virginia
10.2024 - 11.2025
Conducted thorough inspections of disaster housing units for compliance with FEMA standards.
Documented inspection findings and generated detailed reports for management review, enhancing decision-making.
Assessed housing needs with homeowners and provided tailored recommendations to facilitate compliance.
Dedicated 60 hours weekly to ensure project goals were met under demanding conditions.
Cashier/Stocker
Dollar Tree
Rockwall, TX
02.2023 - 10.2024
Scan merchandise quickly, process various payment types (cash, check, credit/debit), and handle returns/exchanges.
Greet members and answer questions about products or store policies to enhance customer experience.
Promoted Executive Membership upgrades and additional items to increase customer engagement.
Maintained organized register area and assisted with sorting items and cleaning spills to ensure a safe shopping environment.
Call Center Agent
Federal Reseve Bank of Dallas
Dallas, Texas
03.2018 - 03.2020
Answered inquiries via phone to provide customer support on social security payments, ensuring accurate information delivery.
Resolved account issues and technical difficulties for customers, improving overall satisfaction and service effectiveness.
Committed to a full-time schedule of 40 hours to ensure productivity.
Documented customer interactions accurately in the database system.
Collaborated with team members to streamline service delivery processes, enhancing overall team efficiency.