Jaxon Shannon
Pingree Grove,IL
Summary
Dynamic and results-driven professional with extensive experience at Culvers of Huntley, excelling in employee training and customer service. Proven ability to lead teams under pressure, enhance operational efficiency, and deliver exceptional dining experiences. Skilled in speed of service and active listening, fostering a positive environment that drives team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
Culvers of Huntley
09.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Closed the resturaunt almost ever time I worked, made sure everything was clean, tidy, stocked, and ready for my fellow coworkers the next morning
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- In charge of bagging/plating orders during the busiest days of the year
Front of House Employee
Chick Fil A
05.2023 - 09.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor Of Arts - Digital Communications And Media
Elgin Community College
Elgin, ILSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Handling high pressure situations
- Speed of service
Timeline
Crew Trainer
Culvers of Huntley
09.2023 - Current
Front of House Employee
Chick Fil A
05.2023 - 09.2023
Bachelor Of Arts - Digital Communications And Media
Elgin Community College