- Designing and Printing 3D Models
- Painting
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Jaxon Tomchesson
Business Support Specialist
Dallas,TX
Summary
Operations and product support professional with 3+ years of experience supporting enterprise systems through cross-functional coordination, QA validation, and process ownership. Proven ability to bridge business, product, and engineering teams to investigate issues, prevent production defects, and improve operational efficiency. Known for proactive problem-solving, strong communication, and ownership of initiatives from discovery through resolution.
Overview
6
6
years of professional experience
Work History
Business Support Specialist
Copart
08.2022 - Current
- Served as a cross-functional liaison between business stakeholders, product, QA, and engineering teams to investigate, triage, and resolve system and product issues
- Owned end-to-end QA validation for new features, enhancements, and bug fixes, ensuring release readiness and preventing production defects
- Reproduced complex issues, documented root causes, and provided clear technical and functional requirements to development teams
- Acted as project owner for operational and product initiatives, coordinating timelines, stakeholders, and follow-through from discovery to resolution
- Developed and maintained process documentation and knowledge base content in Confluence to support operational consistency and onboarding
- Utilized Jira and internal dashboards to track issue trends, prioritize work, and reduce repeat incidents across teams
- Improved response times and issue resolution efficiency through proactive communication and structured escalation paths
- Partnered with cross-team stakeholders to improve workflows and inter-team communication, supporting smoother releases and operational continuity
- Supported onboarding and training of new team members by sharing process knowledge, tools, and best practices
Construction General Laborer
Faulconer
01.2022 - 07.2022
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
Receiving Team Member
Academy Sports + Outdoors
09.2021 - 01.2022
- Assisted with inventory operations including shipment verification, quality inspections, and documentation accuracy
- Worked cross-functionally to ensure efficient processing of inbound goods
Recreation Attendant
MCCS Camp Lejeune
08.2020 - 09.2021
- Managed scheduling, reservations, and issue escalation while maintaining high customer satisfaction
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to quality customer experience.
Shift Leader
Blaze Pizza
01.2020 - 10.2020
- Maintained operational standards, cleanliness, and food safety compliance in a high-volume environment
- Supported team efficiency through cross-training and process adherence
Education
Associate of Arts - Education
Coastal Carolina Community College
Jacksonville, NCAssociate of Arts - Education
Glenville State College
Glenville, WV01.2019
High School Diploma -
Lakenheath High School
Lakenheath, England01.2018
Skills
- Operations & Product Support
- Cross-Functional Coordination
- Issue Triage & Root Cause Analysis
- QA Testing & Release Validation
- Process Documentation & Knowledge Management
- Project Ownership & Stakeholder Management
- Jira
- Confluence
- Microsoft Office Suite
- Teams
- Slack
- Internal Dashboards
Interests
Timeline
Business Support Specialist
Copart
08.2022 - Current
Construction General Laborer
Faulconer
01.2022 - 07.2022
Receiving Team Member
Academy Sports + Outdoors
09.2021 - 01.2022
Recreation Attendant
MCCS Camp Lejeune
08.2020 - 09.2021
Shift Leader
Blaze Pizza
01.2020 - 10.2020
Associate of Arts - Education
Coastal Carolina Community College
Associate of Arts - Education
Glenville State College
High School Diploma -
Lakenheath High School