Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaxson Wolfert

Springville,UT

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Client Service Analyst

Caselle
08.2022 - Current
  • Acted as lead party for external calls and client visits.
  • Escalated requests for service, acting as point of escalation for external and internal parties.
  • Monitored daily performance against established metrics.
  • Analyzed client disputes and offered solutions to fit client and company expectations.
  • Maintained up-to-date knowledge of product and service changes.

Owner

Window Pro
07.2014 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.

Lead Tutor

UVU Academic Tutoring
08.2018 - 10.2020
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Action Learning Leader

UVU Office of Student Action Learning
08.2018 - 05.2020
  • Planned, prepared, and performed weekly activities
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Facilitated virtual, in-person and blended learning sessions.

Education

Bachelor of Science - Psychology

Utah Valley University
Orem, UT
05.2022

Skills

  • Interpersonal Management
  • Excellent customer service
  • Spanish Fluency
  • Client retention strategies
  • Sales support
  • Technical aptitude
  • Client onboarding
  • Staff education and training

Languages

Spanish
Full Professional

Timeline

Client Service Analyst

Caselle
08.2022 - Current

Lead Tutor

UVU Academic Tutoring
08.2018 - 10.2020

Action Learning Leader

UVU Office of Student Action Learning
08.2018 - 05.2020

Owner

Window Pro
07.2014 - Current

Bachelor of Science - Psychology

Utah Valley University

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Jaxson Wolfert