Jakari Wilson
Las Vegas,NV
Summary
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling.
Overview
3
3
years of professional experience
Work History
Shift Manager
Handel's Homemade Ice Cream
12.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Cook
Cowabunga Waterpark
05.2022 - 10.2023
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Cooked meats, fish, vegetables, and other foods
- Prepared salads, appetizers, and cold dishes
- Followed health and safety standards when handling food items
- Cleaned and sanitized work areas, utensils, and equipment.
Education
Associate of General Studies - Architecture
College of Southern Nevada
Las Vegas, NV05.2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Fast paced
- Customer service
- Exceptional customer service
Timeline
Shift Manager
Handel's Homemade Ice Cream
12.2023 - Current
Kitchen Cook
Cowabunga Waterpark
05.2022 - 10.2023
Associate of General Studies - Architecture
College of Southern Nevada
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