Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jay Aguilar

Blaine,WA

Summary

Results-driven professional with over 7 years of experience in customer service, sales, and team leadership. Demonstrated success in resolving complex customer issues and driving sales growth while developing high-performing teams. Skilled in project management, process development, and delivering exceptional customer service experiences. Expertise in market analysis, digital advertising, and brand management, with a focus on enhancing customer satisfaction and business success.

Overview

10
10
years of professional experience

Work History

Coach Technical Care

T-Mobile
06.2024 - Current
  • Coach and mentor technical care experts to deliver exceptional customer support and resolve complex technical issues.
  • Drive improvements in customer satisfaction and retention through effective coaching and performance management.
  • Utilize expertise in contact center operations and customer experience management.
  • Apply skills in sales and hiring to meet customer needs and achieve business objectives.

Coach, Team of Experts

T-Mobile
01.2022 - 06.2024
  • Coached and developed a team of experts, enhancing skills in sales, customer experience management, and customer retention.
  • Implemented project management methodologies to improve team efficiency and operational effectiveness.
  • Applied operations management principles to streamline workflows and enhance team performance.
  • Utilized hiring skills to build a high-performing team.

Retail Store Manager

T-Mobile
12.2020 - 01.2022
  • Managed all aspects of a retail store, including sales, hiring, workforce management, and customer experience.
  • Drove sales performance and achieved sales targets through effective team leadership and coaching.
  • Ensured efficient store operations, including point-of-sale (POS) system management and inventory control.

Retail Associate Manager

T-Mobile
04.2019 - 12.2020
  • Supported the Store Manager in overseeing daily retail operations.
  • Assisted with workforce management.
  • Utilized point-of-sale (POS) systems for transactions and reporting.
  • Contributed to a positive and productive work environment.

Retail Sales Supervisor

Sprint
Delano, California
12.2017 - 04.2019
  • Company Overview: Delano, California
  • Resolved a wide range of customer complaints regarding sales and service.
  • Analyzed operational records and sales reports to identify trends, project sales, and determine profitability.
  • Trained, developed, and coached retail sales representatives.
  • Proactively engaged with customers to understand their needs, provide solutions, and foster long-term relationships.
  • Maintained a knowledge of sales, promotions, company policies, and security practices.
  • Delano, California

Service Manager

Lowes
Tulare, California
07.2015 - 12.2017
  • Company Overview: Tulare, California
  • Lead a team providing excellent customer service.
  • Implemented and managed weekly cycle counts and price audits.
  • Developed and managed department schedules.
  • Addressed and resolved customer concerns.
  • Collaborated with senior management on business expansion and sales revenue action plans.
  • Operated order picker, forklift, and reach truck.
  • Tulare, California

Education

Bachelor of Science - Project Management

Colorado Technical University
12.2025

Skills

  • Active listening
  • Empathy
  • Problem Solving
  • Conflict resolution
  • CRM
  • Communication (written and verbal)
  • De-escalation
  • Customer Journey Mapping
  • Team Leadership
  • Training and Development
  • Coaching
  • Performance management
  • Process Improvement
  • Project Management
  • Operations Management
  • Workforce Management
  • Sales Management
  • Hiring
  • Recruiting
  • Point of Sale (POS) Systems
  • Microsoft Office Suite
  • Data analysis
  • Effective communication

References

References available upon request.

Timeline

Coach Technical Care

T-Mobile
06.2024 - Current

Coach, Team of Experts

T-Mobile
01.2022 - 06.2024

Retail Store Manager

T-Mobile
12.2020 - 01.2022

Retail Associate Manager

T-Mobile
04.2019 - 12.2020

Retail Sales Supervisor

Sprint
12.2017 - 04.2019

Service Manager

Lowes
07.2015 - 12.2017

Bachelor of Science - Project Management

Colorado Technical University

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