Jay Amin

• Delivered high-quality service to members by handling inquiries, resolving complaints, and providing accurate information regarding benefits and coverage.
• Managed a high volume of inbound and outbound calls, consistently meeting or exceeding performance targets for call handling time and customer satisfaction.
• Navigated multiple systems, including CRM and member support platforms, to access and update member information efficiently.
• Collaborated with internal departments (e.g., pharmacy, provider support) to ensure timely and accurate resolution of customer issues.
• Recognized as a top performer out of over 300 colleagues for consistently exceeding service and performance metrics.
• Assisted in team development by mentoring new hires and sharing best practices to enhance team performance and customer service quality.
• Thrive in a fast-paced environment, consistently maintaining high productivity and delivering exceptional service under pressure.
• Demonstrated professionalism, empathy, and problem-solving skills in complex or sensitive situations.
• Part of a team that successfully implemented an entirely new business initiative within the department, helping to streamline operations and improve service delivery.

Residential Real Estate Owner
Self-Managed Property Portfolio
March 14, 2010 – Present

• Property Acquisition and Investment: Successfully acquired and managed multiple residential properties, including single-family homes, duplexes, and multi-unit buildings. Conducted thorough market research, negotiated deals, and assessed potential ROI.
• Property Management: Oversaw all aspects of property management, including tenant sourcing, leasing agreements, rent collection, and property maintenance. Coordinated repairs, renovations, and improvements to maximize property value and tenant satisfaction.
• Financial Management: Managed the financial aspects of real estate ownership, including budgeting, tax filing, and mortgage management. Optimized expenses to enhance profitability and ensured properties were cash-flow positive.
• Legal and Regulatory Compliance: Ensured all properties complied with local zoning laws, building codes, and tenant rights regulations. Handled lease enforcement, evictions, and disputes when necessary.
• Market Strategy and Value Appreciation: Applied knowledge of market trends to maximize property value, implemented strategic renovations and upgrades to increase appeal, and navigated the buying/selling process for profit maximization.
• Risk Management: Devised strategies to mitigate risks, including insurance coverage, emergency fund management, and screening tenants to reduce property vacancy and default.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.