Pasini Taukolo
The Plumbery
Hayward,CA
7
years of professional experience
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborates effectively within teams, adapts to changing needs, and drives results through efficient service.
Work History
Customer Service Representative
1 Year- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined communication between departments to improve service response times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Program Coordinator
7 Months- Meet or exceed established personal new enrollment goals that support attainment of the school campus
- Responsible for all lead generation activities and goals
- Created community education programming events to enhance educational outcomes
- Led all lead generation activities and achieved set goals.
- Focused on generating sufficient quality leads and supporting enrollment and conversion goals defined by the school system
- Reviewed and edited all training materials for accuracy and school policy compliances
- Prepared provider payments for all programs and re-enrollments.
- Managed processing, distribution, and accuracy verification of invoices
- Coordinated program logistics and scheduling for district-wide educational initiatives.
- Supported planning and coordination of after school programs and associated activities.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
- Assisted in the development of project plans for successful program implementation.
- Supported team members by coordinating schedules, resources, and information sharing to achieve program goals.
Assistant Unit Director
2 Years 4 Months- Contributed to the creation of the overall climate for youth development
- Guided staff and club members in behavioral management strategies to enhance youth development
- Collaborated with community resources to engage youth in pro-social activities and connect families with essential services
- Entered client data in centralized data database and maintained up to date case records for all members
- Worked with community resources to engage youth in pro-social activities and help families access services
- Led program development to enhance youth engagement and participation.
- Develop implement and manage youth services budget by preparing quarterly invoices
- Completed various tasks assigned by the Unit/Branch Director to support daily operations.
- Developed lesson plans and activities to foster an engaging and educational experience for youth
Program Coordinator
1 Year 2 Months- Conducted conferences with parents and students to review progress and renew enrollments, ensuring alignment with academic goals
- Planned and assessed goals, policies and activities to implement educational objectives and performance standards, enhancing program effectiveness
- Supported planning and execution of special events, including holiday celebrations and recitals. such as the Holiday Family Fun Night, Easter Celebration, Dance Recital, and more
- Assists with Special Events such as the Holiday Family Fun Night, Easter Celebration, Dance Recital, and more
- Create and initiate safety policies and procedures
Education
High School Diploma
High School Diploma
Skills
Organizational effectiveness
Effective communication
Relationship management
Budget Management
Computer literacy
Data gathering techniques
Deadline management
Program planning
Time optimization
Microsoft Access
Outlook (2 years)
Windows (2 years)
Client support
Google Docs
Financial Software
Deadline-oriented
Customer Interaction
Relationship management
Time management
Administrative assistance
Relationship development
Software proficiency
Administrative support
Event scheduling
Outlook skills
PowerPoint skills
Administrative assistance
Data collection
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
The Plumbery
07.2021 - 07.2022Read More
Assistant Program Coordinator
San Carlos School District
08.2019 - 03.2020Read More
Assistant Unit Director
Mid Peninsula Boys & Girls Club / Taylor Middle School
03.2017 - 07.2019Read More
Program Coordinator
Mid Peninsula Boys & Girls Club / Taylor Middle School
01.2016 - 03.2017Read More
Brenkwitz High School
High School Diploma
Read More
Chabot College
High School Diploma
Read More